2003-2004
Communication Canada
Departmental Performance Report
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Minister's Message
I am pleased to present, on behalf of the Government of Canada, the Performance Report of Communication Canada for the 2003-04 fiscal year.
On December 13, 2003, the Government of Canada announced the disbanding of Communication Canada.
Effective April 1, 2004, Public Works and Government Services Canada, as a common services provider for the Government of Canada, was given responsibility for the majority of the operational functions of Communication Canada. The Privy Council Office and the Department of Canadian Heritage assumed responsibility for other functions. These changes have allowed the government to find savings that can be directed to priority areas, while maintaining high-quality service to Canadians.
We remain committed to improving communications between the Government of Canada and its citizens right across the country. The award-winning portals, including the Canada Site (canada.gc.ca) and the 1 800 O-Canada toll-free telephone services, will remain the key channels by which Canadians access Government of Canada information. These channels also provide a forum by which the government can listen to Canadians and carry on a two-way dialogue.
In order to achieve better value for taxpayer dollars and earn the trust of Canadians, we will continue to examine and improve the way we deliver our services. We will manage all of our activities in a transparent, ethical and accountable way, focusing on three strategic outcomes: quality services, sound stewardship and sound management.
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