Grievance Levels
NJC Grievances
The first level of the procedure is the same as the first level of a
standard grievance procedure.
The second level of the procedure is the Departmental Liaison Officer
(DLO) or Agency Liaison Officer, who is appointed by the deputy head.
Grievances processed to the final level of the procedure are submitted to the
National Joint Council General Secretary. The General Secretary is responsible
to the Executive Committee for the administration of the procedure.
The General Secretary has a number of options in processing a grievance at
the final level depending upon the grievance. Those options are:
- Recommend denial of jurisdiction to the Executive Committee should the
grievance be on a matter not contained in an NJC directive or policy, or where
the grievance has not been submitted within the requried time limits.
- Recommend to the Executive Committee that it respond directly to the
grievance on the basis of previous precedent decisions.
- Refer the grievance, in the name of the Executive Committee, to the
working committee of Council responsible for the directive or policy, for a
statement of intent.
In the majority of cases, grievances are referred to a working committee. The
working committee then holds an informal hearing where representatives of the
grievor's bargaining agent and the department or agency are invited to make
representations. The working committee then reports to the Executive
Committee through the General Secretary as to whether the grievor has been
treated within the intent of the directive or policy. The Executive Committee
considers the recommendation and makes a decision which becomes the
final level reply given to the employee through the employing
department or agency.
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