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Service CommunityThe Service community is made up of managers and the front line workers who provide services directly to citizens, businesses and non-Canadians by telephone, service counters, electronically or by mail. The Organizational Readiness Office is undertaking demographic and other research to help the community identify future citizen needs and to provide a basis for the community to recommend programs and initiatives to help managers anticipate change and prepare their workforce to continue providing the high quality of service expected by Canadians. Community Development - Service Delivery ToolsCompetency Profiles for Agents and Their Managers Recruitment Tools for Agents Tools and practices designed to enable the sharing of knowledge among departments and regions.
Who Can Benefit From Using These Tools?
Relevant DocumentsStudies and Reports Historical / ArchiveCommittees
Reports Presentations ContactMargaret Rudolf Julie Gallienne |
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