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Perception Study of Managers and Service Delivery Agents
The Organizational Readiness Office (ORO) of Public Works and Government
Services Canada (PWGSC) organized a study primarily to assess the advantages,
validity and usability, at the interdepartmental and intergovernmental levels,
of the competency profile and selection tools for service delivery agents. The
study consists of the following two phases:
- Phase 1: an assessment of the perception of managers and candidates regarding
the validity and usability of the competency profile and the selection tools
developed for screening service delivery agents
- Phase 2: an assessment of the validity of the competency profile and
selection tools
This report presents the results of the first phase of the study, carried out
by the Personnel Psychology Centre (PPC) of the Public Service Commission of
Canada (PSC) in collaboration with the ORO. The second phase of the study has
been discussed with the ORO and may be carried out during the 2004-05 fiscal
year under a separate contract.
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- Versions:
- Printable VersionRTF Version
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