Terms of Reference

The Service Delivery Community Champions Committee provides direction to community-led initiatives to develop the human capacity of the service delivery community. Improved leadership, additional skills and new workplace relationships are critical to success of business transformation initiatives such as the Government On-Line and Service Improvement agendas. The Committee helps identify and anticipate HR capacity-building needs of the community and formulates recommendations to the ORO for programs and initiatives. It formulates a vision and assumes a leadership role in activities supported by the ORO. It promotes and supports alignment of community initiatives with government objectives. It also offers a forum where decisions concerning the allocation of resources are made based on priorities of the community and government.

The SDCCC focuses on:

Ensuring a solid foundation of research, demographic data and models for use in decision-making by the community;
Analysis of the human resource requirements of the community;
Training and development programs;
Selection processes for succession requirements.

Chair

The co-chairs are:·

Ed Fine, Executive Director, Organizational Readiness, IT Services Branch, Public Works and Government Services Canada
Donna Achimov, Director General Call Centres, Human Resources Development Canada

Accountability

The Service Delivery Community Champions Committee reports to the Service and Information Management Board (SIMB).

Members

The Committee is made up of representatives of the service community at the Director General level who are Champions of the programs and activities supported by the ORO. ORO program managers participate as observers when necessary. Partners such as the PSC, the CCMD and the unions also attend meetings as observers or participants in discussions on particular subjects.

Frequency and location of meetings

Meetings occur monthly.

Communications

The agendas and minutes are prepared by the secretary of the Service Delivery Community Champions Committee and circulated to the members by e-mail.

Top of Page