1. How do I go about ordering publications from the NCFV?
2. How long does it take to receive the publications by mail?
3. Is there a fee for your publications?
4. How many publications can I order?
5. In which language or are NCFV publications available?
6. Do I need permission to photocopy or reprint NCFV publications?
7. Do you have statistics on family violence in Canada?

Answer to Question #1

There are a number of ways to order copies of publications:

• through this Internet site
• by sending a fax to (613) 941-8930
• by writing us at:
  

  National Clearinghouse on Family Violence
  Family Violence Prevention Unit
  Public Health Agency of Canada
  (Address Locator: 1909D1)
  9th Floor, Jeanne Mance Building
  Tunney's Pasture
  Ottawa, Ontario  K1A 1B4

• by calling one of our local or toll free telephone numbers:
• toll-free: 1-800-267-1291
• local number: (613) 957-2938
• The deaf, deafened, and hard-of-hearing clients can contact us through the TTY/TDD:
• toll-free: 1-800-561-5643,
  
• local number: (613) 952-6396

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Answer to Question #2

It normally takes up to a maximum of ten business days for a delivery.

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Answer to Question #3

All of our publications are free of charge to Canadians.

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Answer to Question #4

You may order a maximum of 10 different publications from the NCFV and obtain 2 copies of each selection.

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Answer to Question #5

All of our publications are available in both English and French. Three of our fact sheets

(Child Abuse, Dating Violence and Elder Abuse) are also available in Arabic, Chinese, German, Italian,

Greek, Polish, Portuguese, Punjabi, Somali, Spanish, Ukrainian and Vietnamese

All of our publications are available in alternates upon request i.e. braille, audio and large print for those with sight impairments.

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Answer to Question #6

Publications may not be reproduced for commercial purposes but any other reproduction, with acknowledgements, is encouraged.

If you wish written permission contact:

Chief, Publishing of Communications
Communications and Consultations Branch
Health Canada
Address Locator #1902B
2nd floor, Jeanne Mance Building
Ottawa, Ontario
K1A 0K9

Tel: (613) 957-2991
Fax: (613) 952-7266

You can arrange for a loan of publications through your library using the inter-library loan process.

Inter-Library loans of up to four weeks may be arranged by contacting:

Departmental Library
Health Canada
Policy Division Address Locator #1902B
2nd Floor, Jeanne Mance Building
Tunney's Pasture
Ottawa, Ontario
K1A 0K9

Tel: (613) 957-1545
Fax: (613) 941-8007 ENVOY: OONHHS

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Answer to Question #7

Some national statistics have been collected by the Canadian Centre for Justice Statistics (CCJS).

The following are available from the NCFV: ( In order to view the fact sheets you need to download Acrobat Reader).

1. 1. Child Abuse -
      There are no national statistics on child abuse. However, the NCFV distributes several
      publications with

   2. information on local, regional and/or provincial/territorial data.
      Child Abuse Overview Paper, Child Sexual Abuse Overview Paper, and

   3. H72-21-99-1994E* Child Welfare in Canada: The Role of Provincial and Territorial
      Authorities in Cases of Child Abuse

   4. Violence Against Women -
      Recent national statistics on wife assault/violence against women are available in
      several publications.
      Wife Abuse Overview Paper, Wife Abuse -The Impact on Children Overview Paper,
      Dating Violence Overview Paper and H72-27/1-1994* Wife Assault: The Findings of a National Survey

   5. Seniors -
      Statistics on Abuse of Seniors are available on two fact sheets.
      Elder Abuse Overview Paper, Financial Abuse of Seniors Overview Paper

   
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