First Nations and Inuit Home and Community Care Policies Template Manual

Saint Elizabeth Health Care
2000

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(3.2 MB)    

Table of Contents

Introduction

Use of the Manuals

• Development Process of the Template Manuals
• Intent of the Template Manuals
• Suggested Use of the Manuals
• Notes When Using the Manuals
• An Explanation of the Formats Used for the Standard and Policy Templates

Standards and Policies

• The Value of Standards and Policies
• Standards, Policies and Procedures: Definitions

Background

• First Nations and Inuit Home and Community Care Program
• Program Roles and Responsibilities
  • Communities
  • Federal Government

Future Activity

• Tips for Customizing Standards and Policies to Meet the Needs of Your Community
• Preparing for Accreditation

Part 1: The Organization

• 1.1 Mission and Vision
• 1.2 Values and Beliefs
• 1.3 Goals and Objectives
• 1.4 Organizational Structure
• 1.5 Roles and Responsibilities
  • 1.5.1 Client and Family
  • 1.5.2 The Community and Its Leadership
  • 1.5.3 Service Providers
  • 1.5.4 Program Management

Part 2: Scope of Services

• 2.1 Services
• 2.2 Service Delivery Model
• 2.3 Access to Services
• 2.4 Appeal Process

Part 3: Client Care

• 3.1 Client Rights
• 3.2 Client Confidentiality/Privacy
• 3.3 Consent to Treatment
• 3.4 Documentation

Part 4: Human Resources

• 4.1 Equal Opportunity
• 4.2 Human Rights
• 4.3 Ethics
• 4.4 Harassment
• 4.5 Recruitment
• 4.6 Hiring
• 4.7 Employment Relationship
• 4.8 Performance Management
• 4.9 Disciplinary Process
• 4.10 Confidentiality
• 4.11 Orientation
• 4.12 Training and Development
• 4.13 Employee Relations
• 4.14 Grievances
• 4.15 Conflict of Interest
• 4.16 Compensation
• 4.17 Benefits
• 4.18 Termination of Employment

Part 5: Quality

• 5.1 Quality Planning
• 5.2 Quality Monitoring
• 5.3 Quality Improvement
• 5.4 Risk Management

Part 6: Operations

• 6.1 Program Management
• 6.2 Record Management
• 6.3 Communications
• 6.4 Annual Program Summary
• 6.5 Financial Management

Part 7: Health and Safety

• 7.1 Hazardous Waste Management
• 7.2 Disaster Response
• 7.3 Fire and Evacuation
• 7.4 Incident Reporting
• 7.5 Liability Protection
• 7.6 Negligence
• 7.7 Client Abuse
• 7.8 Infection Control

Part 8: Clinical/Service Delivery

Selected Clinical Protocols are provided as examples of this section.

• PROT8.1 Death at home
• PROT 8.2 DNR (Do not resuscitate)
• PROT8.3 First dose medications administration
• PROT8.4 General medications administration
• PROT8.5 Oxygen Management
• PROT8.6 Workplace Safety
• PROT8.7 Withdrawal of Services

Part 9: Supports for Using this Manual

• References
• Glossary of Terms