First Nations and Inuit Home and Community Care Standards Template Manual

Saint Elizabeth Health Care
2000

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(2.8 MB)

Table of Contents

Introduction

Use of the Manuals

• Development Process of the Template Manuals
• Intent of the Template Manuals
• Suggested Use of the Manuals
• Notes When Using the Manuals
• An Explanation of the Formats Used for the Standard and Policy Templates

Standards and Policies

• The Value of Standards and Policies
• Standards, Policies and Procedures: Definitions

Background

• First Nations and Inuit Home and Community Care Program
• Program Roles and Responsibilities
  • Communities
  • Federal Government

Future Activity

• Tips for Customizing Standards and Policies to Meet the Needs of Your Community
• Preparing for Accreditation

Section 1: Leadership

• 1.1 Community Needs Assessment
• 1.2 Development and Achievement of the Vision
• 1.3 Capacity Building
• 1.4 Resource Management
• 1.5 Contract Management

Section 2: Quality

• 2.1 Program Development
• 2.2 Risk Management

Section 3: Home and Community Care Services

• 3.1 Services Delivery
• 3.2 Continuity of Services
• 3.3 Health Promotion, Disease Prevention and Protection Services
• 3.4 Obtaining Consent
• 3.5 Client Rights
• 3.6 Ethical Issues
• 3.7 Confidentiality

Section 4: Environment

• 4.1 Health and Safety
• 4.2 Equipment and Materials
• 4.3 Building/Physical Space
• 4.4 Partnerships/Community Linkages
• 4.5 Emergency and Disaster Planning

Section 5: Human Resources

• 5.1 Planning
• 5.2 Recruitment and Retention
• 5.3 Evaluating Performance
• 5.4 Education, Training and Development
• 5.5 Quality of Work Life

Section 6: Information Management

• 6.1 Information Needs
• 6.2 Data Collection and Reporting
• 6.3 Analysis and Evaluation
• 6.4 Information Exchange
• 6.5 Program Changes and Improvements
• 6.6 Confidentiality of Information

Section 7: Supports for Using This Manual

• References
• Glossary