Service Delivery Plan

Minister of Public Works and Government Services Canada
2000
ISBN: 0-662-28519-0
Cat. No.:H34-105/2000-3-1E

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(1 MB)

Our Mission is to help the people of Canada maintain and improve their health. Health Canada

Table of Contents

Introduction

Establish Your Management Structure

Establish the Goals and Objectives of Your Home and Community Care Program

Design the Services that Meet the Needs
Prioritize the Needs
Conduct Research into Services that Other Communities Provide
Put In Place the Essential Services
Other Home and Community Care Services

Plan the Resources You Will Need For The Program
Identify Your Human Resource (Staff) Needs
Plan Your Budget

Summary Checklist

Appendices

• Appendix A - Goals and Objectives
• Appendix B - Sample Home and Community Care Plan Template
• Appendix C - List of Service Providers by Type and Category
• Appendix D - Sample Budget Checklist

3. Planning

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• Review Checklist
  ~ Go to Handbooks 3A, 3B and 3C in   the Planning Section and Review the   Summary Checklists of Activities
  
  
• Decide if You Have the Skills/ Resources to Carry Out Work
  
  

  YES
  
  
  ~ Set Reasonable Timelines Against Each Checklist of Activities
  

  Service Delivery Plan (3A)
  

Capital Plan (3B)

Training Plan (3C)

• Develop Community Evaluation Questions
  What Evaluation Questions Does Your Community Need to Ask to:
  ~ Determine How Well Your Program Is Working
  ~ What Changes Would Make Your Program Better
   
  
• Review Results with Community Leadership
  
  
• Hold Community Meeting
   
  
• Send to Regional Review Process

NO

• Refer to Handbook 2 for Options