Contribution Agreements Resource Centre
Managing Health Programs
First Nations and Inuit health service organizations
are required to manage and control the health services that they provide
to their members.
Health Canada offers these links to sites that provide resources in
support of managing health programs and services for First Nations and
Inuit organizations and the needs of the health services professionals
that serve those organizations:
-
General Resources -
Tools, fact sheets, policy, kits and handbooks that relate to health
services, programs, and community development;
-
Training Resources -
Health information services, health management courses, workshops
and training on managing First Nations and Inuit health services;
and
- Certificate
Programs - University and college programs relating
specifically to health management, business management and health
information services programs.
- Aboriginal
Services, Canadian Executive Service Organization assists First
Nations and Inuit communities and businesses of Canada in achieving
greater self-sufficiency and growth via funding from Indian and Northern
Affairs Canada (INAC).
- Appreciative
Inquiry and Community Development Web site provide useful information
about sustaining a community participation in a development project.
The approach shifts away from focussing on problems and build on
community achievements, skills and talents.
- Asset
Based Community Development Institute has a large list of publications,
workbooks, videos and manuals to help you learn more about community
development.
- 'Basics
of Developing Mission, Vision and Values Statements' provides
you with tips for creating mission, vision and value statements.
The Web site also offers a white paper on strategy for profit or
non-profit organizations.
- Building
Caring Communities (PDF version) is a workbook that gives you
an overview to the approach of building caring communities, the process,
resources and a toolkit with forms you can use.
- Canadian
Council on Health Services Accreditation is the First Nations
and Inuit health service organizations' choice as their accreditation
process. You will find an information sheet about how to be accredited,
a fact sheet about education and a testimonial from Six Nations of
the Grand River Health Services Executive Director.
- Community
Building Resources Web site provides useful resources, references,
presentations and list of links that may help you increase your knowledge
base of community development.
- Community
Capacity Building Tool teaches you how to build community capacity
in health promotion projects. Using the metaphor of a journey, you
evaluate or track your location in a health-project journey. There
are nine feature areas in the tool:
- Participation;
- Leadership;
- Community structures;
- Role of external support (for example, a funding agency);
- Asking why;
- Obtaining resources;
- Skills, knowledge, and learning;
- Linking with others; and
- Sense of community.
- Community
Development General Information Resource List compiled by the
Department of Human Resources and Skills Development includes links
about community development, capacity building, and municipal, provincial
and federal government development resources.
- Community
Development Handbook was created by the Labour Market Learning
and Development Unit at Human Resources Development Canada to support
the understanding and effective application of community development.
You will find it is an introductory guide to community development
and capacity building. If you have an interest in community development
but not an in-depth understanding of the concept, this handbook will
help.
- Community
Environmental Projects: From Needs Assessments to Evaluation Guide
(PDF version) targets organizations that take on environmental
projects, but the methodology and approach applies to non-profit
groups who want to learn how to conduct assessments, set objects
and evaluate results of their projects.
- 'Effective
Committees' fact sheet from the Ontario Ministry of Agriculture,
Food and Rural Affairs shows you how you decide if you need committee,
the different types of committees, reporting, and committee performance.
- First
Nation Administrator: Primary Duties and Core Competencies (PDF version) is
a document that provides readers with an overview of the key roles
and responsibilities associated with the position of First Nation
Administrator and outlines the competencies required to do the job.
- Forming
and Managing a Non-Profit Organization in Canada is a guide to
the process of going from that good idea to a strong, well-managed,
vital organization.
- From
the Ground Up: An Organizing Handbook for Healthy Communities is
published by the Ontario Healthy Communities Coalition. The essential
points of organization, media relations, leadership, and governance
are covered and there is much practical information that you can
start to use immediately.
- Intervention
Policy from the Department of Indian and Northern Affairs Canada
outlines the regulations related to Government of Canada monetary
transfers to First Nations for the delivery of programs and services
that are normally provided by various levels of government. Funding
is transferred to First Nations through Funding Agreements, contracts
signed by both parties that include specific terms and conditions.
Social assistance, education and infrastructure projects are generally
the three largest categories of expenditures.
- "The
Journey to Good Governance' e-learning tutorial from the
Institute On Governance teaches individuals how to build better board
governance. This tool includes various publications and governance
improvement ideas. The tutorial is divided into five interconnected
modules including:
- Assessing your governance;
- Governance basics;
- Models of board governance;
- Bylaws and policies; and
- Practical problems and solutions.
- 'Minutes
Don't Just Happen' fact sheet from the Ontario Ministry
of Agriculture, Food and Rural Affairs outlines the responsibilities
of the Secretary at board meetings. It includes a meeting planning
checklist, details as to how to take minutes and a meeting action
plan template.
- Preparing
and Presenting a Brief' fact sheet from the Ontario Ministry
of Agriculture, Food and Rural Affairs covers the steps involved
in preparing and presenting policy briefs. It includes a checklist
you can use to make sure you have everything covered.
- 'Procedures
for Meetings' fact sheet from the Ontario Ministry of Agriculture,
Food and Rural Affairs explains proper parliamentary procedures for
formal meetings and describes acceptable alternatives for decision-making
in smaller groups.
- Questionnaire
Construction and Question Writing Guide is a workbook that explains
how to produce questionnaires. It includes the following key sections:
- Overall considerations in questionnaire writing;
- Glossary of terms;
- Comparison of open-ended vs. closed-ended questions;
- Checklist for writing good questions; and
- Sample layout of a questionnaire.
- Resource
Kit for Board Action is a collection of resources for board members,
trainers and administrators to use as an overview to board operations.
Published by Volunteer Vancouver, the resource kit can be adapted
and re-used in board manuals or as handouts.
- 'Responsible
Government: Clarifying Essentials, Dispelling Myths and Exploring
Change' document explores the core of Canada's parliamentary
democracy from a responsible government perspective. Public servants
can fully appreciate the fundamentally important role they play in
Canada's parliamentary democracy and how they can best support
and serve Ministers, Members of Parliament and citizens.
- 'Transferring
Control of Health Programs to First Nations and Inuit Communities:
An Introduction to Three Approaches' Handbook is the first
in a series of handbooks about the transfer of control of Indian
and Inuit health programs from the federal government to First Nations
and Inuit communities. The first handbook is an introduction to transfer
of control of health programs and resources. Each section answers
important questions that communities often ask when they are first
interested in gaining more control.
- 'Transferring
Control of Health Programs to First Nations and Inuit Communities:
The Health Services Transfer' Handbook is the second in
a series of handbooks about transfer of control of Indian and Inuit
health programs from the federal government to First Nations and
Inuit communities. The second handbook describes the components of
the Community Health Plan (CHP) and the process, procedures and policies
for Transfer. If you are a member of Band or Tribal Councils or other
First Nation or Inuit organizations which have decided to proceed
with Transfer, you will find that the CHP is the key document for
discussions between the community and FNIHB working toward a Transfer
Agreement. The CHP provides details about the community, its identified
health needs, and all aspects of how the community will deliver health
services and programs under a Transfer Agreement.
- 'Transferring
Control of Health Programs to First Nations and Inuit Communities:
After the Transfer - The New Environment' Handbook is
the third in a series of handbooks about transfer of control of Indian
and Inuit health programs from the federal government to First Nations
and Inuit communities. It describes the roles and responsibilities,
the framework for accountability and reporting, renewal of Transfer
Agreements and other details of importance to the community after
the Health Services Transfer is completed. If you are a member of
a Band or Tribal Councils or other First Nation organizations which
have completed Transfer or are working toward Transfer, you will
be interested in the this handbook.
- 'Value
and Ethics Code for the Public Service' document from the
Treasury Board Canada Secretariat guides and supports public servants
in all their professional activities. The document provides you with
a statement of values, conflict of interest measures, post employment
measures and avenues of resolution.
- Various
Toolkits from National Aboriginal Health Organization (NAHO)
First Nations Centre provide you with information about key issues
related to First Nations health and community capacity building.
The toolkits draw on materials presented by experts in the fields
of privacy, law, ethics and First Nations health information at NAHO
workshops and information forums. The toolkits centre around four
key resource areas including:
- Privacy;
- Surveillance;
- Ethics; and
- Research
- Aboriginal
Health Care Administration Certificate a ten-month program from
the University of British Columbia, is designed to help you learn
how to provide effective administration of Aboriginal community-based
health programs and facilities, while implementing the challenges
and opportunities associated with the health transfer process. The
program consists of five courses and is 50% online.
- Bachelor
of Health Administration from Athabasca University helps health
care administrators and managers meet the challenges facing Canada's
health care system regarding rising costs, shortage of human resources
and its aging population. By developing organizational, analytical,
and managerial skills, the program enables you to seek innovative
ways of meeting the increasing demands on Canada's health
care system. Program plans and Web-based counselling services are
available.
- Campusdirect portal provides
free membership to public service employees, giving you access to e-learning
resources designed specifically for the public service. You will have
access to:
- A personal learning space with planning and management tools;
- Free products;
- Online resources designed to help you get the most from e-learning;
and
- The Campusdirect catalogue of e-learning products.
- Chartered
Director Designation from The Directors College of McMaster University
is a program that provides you with the knowledge and skills to act
as a Board member. The designation comprises:
- Registration in the program;
- Completion of the five modules (Accountability and Change, Leadership
and Strategy, Oversight and Finance, Communication and Social Responsibility
and the Board Simulation);
- Passing the Chartered Directors Program Examination;
- Subscribing to The Directors College Code of Conduct;
- Committing to undertake professional development; and
- Admitted as a Chartered Director.
- 'Effective
Decision Making' two-day course offered by the Canada School
of Public Service gives you a standard approach to making a decision.
You will learn how to analyze an issue or problem to identify causes,
outline risks and opportunities to implement the decision effectively
and efficiently.
- Health
Information Services Diploma two-year program from Douglas College
in British Columbia teaches you how to manage health information
in a variety of settings in the health care industry. You will learn
how aspects of health, computer science, business and research combine
in a unique records and information management program. The profession
has a traditional employment base in acute care facilities and expanding
opportunities in a variety of non-acute facilities, community health,
government agencies and industry.
- Health
Information Management Diploma two-year program from George Brown
College provides you with the skills and knowledge necessary to become
an effective health information practitioner. The program places
emphasis on the following areas of study:
- Biomedical sciences;
- Health informatics;
- Health record systems;
- Medical classification systems and coding;
- Data collection; and
- Statistical analysis and presentation.
- Health
Information Management Diploma from the Southern Alberta Institute
of Technology is a program that teaches you how to manage health
records and the information contained within those records. The practitioner
of health information management interprets standardized patient
health records to provide comprehensive, quality information. Graduates
from this program find work as health record practitioners and primarily
work in hospitals.
- Health
Information Services Technology Diploma two-year program from
the Saskatchewan Institute of Applied Science and Technology provides
you with training in biomedical sciences, information science and
technology, the legal aspects of health information and the integration
of clinical and financial information. This program focuses on the
following areas of study:
- Data collection and coding;
- Data quality;
- Record content and retention;
- Record/systems management;
- Patient access to health information;
- Privacy, security and confidentiality;
- Interpretation and analysis of health data;
- Transition to the electronic health record; and
- Electronic health information management (e-him).
- 'Internal
Policy Development' two-day course offered by the Canada
School of Public Service teaches you how to draft policies or guidelines
in response to specific departmental needs. You will learn about:
- Legal considerations impacting internal policy development;
- Organizational considerations;
- Policy-development cycle;
- Policy structuring;
- Policy-implementation process; and
- Monitoring.
- 'Introduction
to Risk Management' one-day course offered by the Canada
School of Public Service describes risk management and integrated
risk management concepts, tools and best practices. It summarizes
the federal government's integrated risk management framework
and direction. Course content includes:
- Risk concepts (descriptions, categories and key factors);
- Steps in a risk management process;
- Tools, techniques and processes for each step; and
- Essential elements, expected results and benefits of integrated
risk management.
- 'Labour
Relations: Principles and Practices for Managers' three-day
course examines the foundations and practices associated with
the labour relations regime in the federal Public Service. You will
explore the implications of an approach to labour relations based
on collaboration and greater partnership, from both employer and
union perspectives. This Canada School of Public Service course covers
the following topics:
- Principles and practices in labour relations;
- Management rights and limitations;
- Collective agreements;
- Performance management;
- Grievance process;
- Elements of negotiation and mediation; and
- Healthy workplace.
- Management
Studies Certificate from the Saskatchewan Indian Institute of
Technologies is a program designed to provide you with a firm grounding
in business practices and principles. The program covers fundamental
business knowledge and skills recognized as essential starting points
in the field of management.
- Management
Studies Diploma from the Saskatchewan Indian Institute of Technologies
provides First Nation students with the necessary skills to ensure
their success in a rapidly changing work environment. By combining
areas such as information systems and accounting with organizational
behaviour and industrial relations, the program enables you to gain
both a philosophical and practical understanding of effective business
management. Graduates of the program work in management, administration,
finance, sales, merchandising and personnel.
- Management
Studies Workplace Management Certificate from the Saskatchewan
Indian Institute of Technologies is a combination of distance-learning
educational modules designed to provide Tribal Council and First
Nation Employees with techniques for enhanced employee performance.
- Native
Community and Social Development Diploma two-year program from
Georgian College is a co-operative education program that prepares
you for entry-level administration and support staff positions within
organizations such as community health centres, social service organizations,
healing lodges and mental health centres. It focuses on the planning,
development, evaluation and administration of social/health care
services within the Native community. In this program, the emphasis
is on integrating cultural, social and health issues relevant to
Native people in Canada with business and community development studies.
- 'Orientation
Program for Supervisors' five-day course offered by the
Canada School of Public Service is structured around the three primary
functions of supervision: administration, leadership and results-based
management. You will learn about the supervisory skills and practices
needed in the federal Public Service. The course emphasizes the human
side of supervision, including the important role self-awareness
plays in improving workplace communications and productivity. Topics
covers on this course include:
- Roles and responsibilities;
- Interpersonal communication;
- Flexible behaviour;
- Self-knowledge;
- Administrative know-how;
- Applied leadership; and
- Results-based management.
- 'Orientation
to Public Policy Development' two-day course offered by
the Canada School of Public Service explores how public policy is
developed based on the priorities and requirements of the Government
of Canada. Through practical exercises based on current affairs,
you will examine issues and constraints associated with public policy
development. You will learn:
- A policy development model;
- Dynamics of change;
- A strategic framework for policy development;
- Factors affecting the policy development process;
- Consultation;
- Using the results of consultation;
- Development of policy options; and
- Communication techniques.
- 'Orientation
to the Public Service' two-day course offered by the Canada
School of Public Service teaches you, a new employee, about the workings
and structures of the Canadian government and of the federal Public
Service. You will learn about:
- Competencies and a learning plan for new recruits;
- Constitutional foundations of the federal government;
- Political structures and processes;
- Public Service structure and environment; and
- Privy Council Office.
- 'People-Oriented
Management' four-day course offered by the Canada School
of Public Service is geared towards supervisors. People-Oriented
Management is a timely management style that promotes leadership
at all levels. It encourages you to use all of your talents and skills
and to be productive in an organization where learning is a priority.
The course familiarizes you with leadership issues using the latest
techniques in self and group assessment. You will learn about the
following subjects:
- Public Service leaders and their environment;
- Leadership;
- Managing for effective performance; and
- Team building.
- 'Privacy
Legislation' three-day course offered by the Canada School
of Public Service introduces you to the Government of Canada's
Privacy Act. You will explore the following topics:
- Processing requests for personal information;
- Processing requests for corrections;
- Control documents;
- Exceptions to the right of access;
- Review process; and
- Compliance audits.
- 'Public
Events Management' two-day course from the Canada School
of Public Service explores the Five-Step Public Events Management
Process used in the research, planning, development, delivery and
evaluation of a public event. In the course, you'll find examples
and scenarios related to a wide variety of public events and exhibits,
including news conferences, announcements, ministerial events, trade
and consumer shows, public fairs, and conferences.
- 'Staff
Relations for Supervisors' three-day course offered by
the Canada School of Public Service that teaches you how to improve
your performance management skills and how to promote smooth employer-employee
relations. Key concepts covered on this course include:
- Review of management rights and limitations;
- Demotion or termination of employment "for cause";
- The disciplinary process;
- Interpreting and applying collective agreements; and
- The grievance process.
- 'Structures
and Operations of Government: Challenges for Accountability' three-day
course focuses on the principles of accountability and how they
are challenged by the need to govern within the framework of Canada's
parliamentary system while, at the same time, exploring new ways
of serving Canadians. You will investigate the fundamental principles
of the Canadian system and its major political institutions at a
macro level, and compare them with those of other systems.
- "Working
in Teams' two-day course offered by the Canada School of
Public Service teaches you about the behaviours, processes and facilitation
techniques you can use to build trust and a collaborative working
environment. This course examines:
- Working in a team;
- Improving team effectiveness;
- Team dynamics;
- Practical exercise: a team project; and
- Debriefing and feedback on team exercise.
- A
Bachelor of Health Information Management from Ryerson University
in Toronto is a part-time degree (pre-requisite: a recognized Health
Information Management diploma or certificate) that examines the
Canadian health-care system and your role as a health information
professional in a health services organization. Through an independent
project and practicum, students will apply their learning in real
work situations other than their own. You will learn:
- The current theories and practices identified and assessed in
health information analysis;
- Health information systems management;
- Managerial accounting and finance;
- Health ethics;
- Health law;
- Program planning and evaluation;
- Research methodology; and
- Human resources management.
- Community
Studies Diploma two-year program from the College of the North
Atlantic focuses on leadership and other career-related skills that
you will need to work in Human Services professions. The dynamic
courses are fast-paced and you will be challenged to think critically
and to become self-directed, lifelong learners.
You can specialize in different areas such as Addictions, Disability
Studies, Healthy Aging, International Issues, Women's Studies,
and Youth and Adult Corrections.
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