- My friend sent me an item that I have not yet received, what do I do?
If the item was mailed with one of our traceable services, please contact the sender to get the tracking number. If you have a tracking number, please use our online tracking tool to get a status on its delivery.
Top
- How do I modify an address on an existing Change of Address request?
You cannot change an address or any related information on an existing Change of Address request. The appropriate fee must be paid for requests to redirect mail to addresses that are different from the one indicated on the original Change of Address Notification form. The original request must be cancelled and a new change of address form must be purchased.
For more information please click here.
Top
- I put in a change of address and yet I am not receiving all of my parcels?
Redirection service applies to documents and packets where the addressee has filed a Change of Address Notification. Parcel delivery is first attempted based on the address indicated on the document or packet. If delivery is unsuccessful, a Delivery Notification Card will be left at the address with instructions on how to pick up the article at the Post Office.
Please click here for additional information.
To locate your local Postal Outlet, please visit our Postal Outlet locator.
Top
- I am out of the country and need to make an amendment to my change of address?
If the original service was purchased online, the amendment can be requested online. To do so, you must sign-in with your Reference Number and Password using the link that was included in the confirmation email that was sent to you when the service was originally purchased. The original request must be cancelled and a new change of address form must be purchased.
If the current change of address was not purchased online, you can complete a new request online by clicking here or visiting www.smartmoves.ca.
Top
- What are the service standards for U.S.A. and International Lettermail?
Sending a letter (Lettermail) to a US or International destination is not subject to a service standard (guaranteed delivery schedules). The service expectation for such mailings is usually 6-8 business days.
Top
- Can you track an item, letter or parcel without an item number?
No, the item number is required to track the item through its delivery activity.
Top
- Where can a Money Order be cashed?
Canadian and International / USA postal money orders can be cashed at banking facilities as well as at postal outlets. Be advised that certain financial institutions charge a fee for cashing foreign Postal Money Orders.
For more information, please click here.
Top
- How do I request a claim on items sent from another country?
The sender must request the claim by contacting their own local postal administration. The originating country is responsible for tracing and processing claims on their own items regardless of where the item was lost or damaged.
Top
- How do I track items sent from another country?
If the item was mailed with a tracking number from the origin country, tracking may be available through that original reference, or a secondary tracking number may have been associated to the item by Canada Post.
You can use our online tracking tool to attempt to locate the item.
Top
- Can you trace a letter that was sent a month ago?
If the letter or parcel had an item number for tracking, please click here to use our online tracking tool
If the letter had no tracking service option, then we will unfortunately be unable to determine the exact reason as to why a specific letter has been delayed or has never been received. When an item is undeliverable due to incorrect or omitted addressing information, or has insufficient postage, it is returned to the sender if the return address is specified.
Please click here for additional information.
Top
- How can I find out if the Money Order I send has been cashed?
To find out if a Money Order has been cashed or for enquires regarding a lost or destroyed Money Order, please call 1-800-563-0444.
For more information, please click here.
Top
- I'm still getting the previous tenant’s mail, what can be done?
Canada Post must deliver the mail as addressed. In regards to the mail that you are receiving, we suggest that you cross out the current address and write on the envelope "Moved, Address Unknown" then deposit the item in a Street Letter Box. The previous tenant is responsible for completing a Change of Address Notification to have their mail forwarded.
Top
- Does Canada Post have information on how the mail is delivered at the address or postal code level?
You can access our Householder Counts and Maps online tool, which provides information on the number of farms, residences, business and apartments according to the method of delivery at the address and postal code level.
Top
- What is your policy on the mailing of fragile and perishable items?
Fragile and perishable items can be insured for loss but not against damage. Fragile items are defined as glass and/or ceramic products (including porcelain). Perishable items are items such as fruits and vegetables.
It is an item that by its nature or construction will not withstand normal transportation and handling, no matter how carefully it is packaged.
Top
- Why did I get charged customs duties and taxes to receive a parcel?
The Canada Border Services Agency (CBSA) applies customs charges such as duty and GST or PST. As the delivery agent for items coming into Canada, Canada Post has to collect the duty on behalf of the CBSA, as those fees do not belong to Canada Post.
The item will not be released to the customer until the duties and taxes have been paid. If a customer refuses to pay the duty owing on the item, it will be returned to the sender or you can request that the item be returned to the CBSA for re-evaluation of the charges.
For additional information, please click here or visit http://www.cbsa.gc.ca.
Top
- I do not want to receive advertisement mail anymore, what can I do?
Customers who do not wish to receive advertisement mail should put a note to this effect on their mailbox if they receive door-to-door delivery. For a community mailbox, group mailbox or postal box, the note should not be placed on the inside or the outside of the door. The note should be placed on the inside lip of the box. When the letter carrier puts the mail into the community mailbox, group mailbox or postal box, the door panel is open and not in view.
Top
- I am still getting advertisement mail even though I have a note on my mailbox, why?
As a result of such a note being placed on or inside a mail receptacle at a particular address, Canada Post will no longer deliver the following mail items: free samples, coupons, flyers and newspapers, government mailings, free distribution magazines, catalogues, non-profit and event information. As well, Canada Post will no longer deliver municipal service notices (e.g. schedule of snow removal, changes in garbage pick-up, announcement of town hall meetings). However, since Canada Post is only one of many distributors of unaddressed materials, consumers may continue to receive these materials from other distributors.
The only unaddressed materials that Canada Post will continue to deliver to these customers are as follows: community newspapers, as well as House of Commons, provincial chief electoral officers, municipal electoral offices and Elections Canada mailings.
Top
- What are the current Lettermail rates?
If you are sending a letter within Canada, the price of the letter will depend on the weight and dimensions.
For more information on domestic Lettermail rates, visit our website by clicking here.
Top
- I was not home at the time of a parcel delivery can it be redelivered?
Canada Post does not offer the service of redelivering parcels. When a parcel cannot be delivered on the first attempt, a Delivery Notice Card will be left at the door. The address of the Postal Outlet, the phone number and the item details will be on the card. The addressee will be required to pick up the parcel at the location indicated on the card.
Top
- Does Canada Post Sponsor teams?
To obtain information regarding sponsorship or donations from Canada Post, you are asked to contact:
Public Relations
2701 RIVERSIDE DR
SUITE N0899
OTTAWA ON K1A 0B1
Fax: (613) 734-8814
Email: publicr@canadapost.ca
Top
- I would like information on all Canada Post's products and services?
The Canada Postal Guide contains detailed information on products and services offered by Canada Post, including to the U.S.A. and International destinations. It is accessible on the Internet at:
www.canadapost.ca/postalguide
Top
- Where can I find import restrictions; what I can and cannot import into Canada?
For a complete country listing with information on service availability, import restrictions and prohibited items, visit our website by clicking here
Top
- How do I calculate the postage rate of my parcel?
To calculate the approximate postage rate of your parcel, please use our online rate calculator.
To calculate the rate of your parcel and print out your shipping label online, use our convenient Ship-in-a-click online tool.
Top
Text Only
