- Why should I file a Change of Address Notification with Canada Post?
- Fees currently in effect
- Do I need to advise all my correspondents of my new address?
- Why are the businesses / organization fees higher than residential customers?
- What is the difference between a "permanent" and a "temporary" change of address?
- Will my parcels be redirected?
- Is Mail Redirection Service available outside of Canada?
- Do I need to complete a separate Change of Address Service request for each person in my home?
- Why do businesses need to receive mail at their current address for the next 10 business days if they use your on-line Change of Address Service?
- Who do I contact if I have any questions regarding my Change of Address Request?
- Why do you need my personal information?
- What will you do with my personal information?
Mail Redirection - On-line
- How can I change my address on-line?
- When should I fill out my Change of Address Notification on-line?
- How do I check the status of my on-line Change of Address Service request?
- How can I notify other businesses / organizations of my Change of Address?
- How do I know that Canada Post has received my on-line Change of Address Service request?
- How will I know that my on-line Change of Address Service request has started?
- How do I extend or amend my on-line Change of Address Service request?
- How do I stop or cancel my on-line Change of Address Service request?
- How will I know if there is a problem with the service request that I submitted on-line?
Mail Redirection form at my local Post Office
- When should I fill out my Change of Address Notification form at my local Post Office?
- How can I notify other businesses / organizations of my Change of Address?
- How do I go about ensuring that my mail is redirected, and is there a fee for this service?
- How do I check the status of my service if I completed a Change of Address Notification form at my local Post Office?
Mail Redirection - General Questions
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Why should I file a Change of Address Notification with Canada Post?
Filing your change of address with Canada Post will ensure that you do not miss important mail sent to your former address. If your move is permanent, the basic service is offered for six months. For a temporary move, the basic service is for three months.
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The following table lists the fees that are currently in effect.
Change of Address Service Rates MAIL REDIRECTION SERVICE CANADA U.S.A. / INTERNATIONAL Permanent Fee Fee Residential $35 for six months $70 for six months Businesses $105 for six months $210 for six months Temporary Fee Fee Residential $31.50 for three months
($10.50 per month thereafter)$63 for three months
($21 per month thereafter)Businesses $68 per month $158 per month Schools $150 per school, per school year (Redirection Services)
$150 per school, per school year (includes Hold Mail and Mail Redirection Services)NA -
Do I need to advise all my correspondents of my new address?
We recommend that you do. You can obtain Change of Address Announcement Cards at your local Post Office to advise your correspondents of your new address. The cards are free, but you must put the appropriate postage on them.
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Why are the businesses / organization fees higher than residential customers?
The fees for redirecting your mail varies based on volume of mail and the average number of pieces that have to be handled. Businesses, organizations and enterprises usually receive more mail than residential customers, so the fees are higher.
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What is the difference between a "permanent" and a "temporary" change of address?
A "permanent" move occurs when an individual or a family moves from one residence to another residence or when a business / organization moves from one place of business (location) to another - with no intention of returning to the previous address. When the Permanent Redirection Service expires, mail addressed to the old address is either returned to sender (if there is a return address), otherwise it is disposed of in accordance with Canada post procedures.
A "temporary" redirection of mail request is initiated when the residential customer or business / organization wishes to have mail redirected to an address at which they will be residing / operating on a temporary basis. Residents of Canada wintering outside of the country typically use this service. When the Temporary Redirection Service expires, mail delivery to the old address is resumed.
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Will my parcels be redirected?
Priority Courier, Xpresspost, Expedited Parcel and Regular Parcel items will be redirected where possible within Canada only. Additional postage will apply.
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Is Mail Redirection Service available outside of Canada?
Change of Address Service can be used when you are moving to the U.S.A. and to most international destinations. Due to customs requirements, only non-dutiable items can be redirected outside of Canada.
If you have any questions or concerns, please call a Customer Service Representative at
1 800 267 1177 (from outside of Canada1 416 979 8822 ) or send us an email. - Do I need to complete a separate Change of Address Service request for each person in my home?
No. Four individuals, four families, or two businesses (or a combination of 2 Individuals and 2 Businesses) can make one request when the forwarding address is the same. When a business and individual share the same form, the business rate applies.
- Why do businesses need to receive mail at their current address for the next 10 business days if they use your on-line Change of Address Service?
Businesses need to receive mail at their old address for 10 business days after submitting their on-line service request because Canada Post will forward a letter to their old address within 10 business days to confirm their service request.
- Who do I contact if I have any questions regarding my Change of Address Request?
If you have questions regarding your change of address request, please call our Customer Service Representatives at
1 800 267 1177 (from outside of Canada1 416 979 8822 ), Monday to Friday 8am to 6pm (local time), or send us an email. - Why do you need my personal information?
Your personal information is required to allow us to contact you regarding your change of address request.
- What will you do with my personal information?
Personal information about you will only be used for the specific purposes for which it was provided or as required by law. This information will not be disclosed to any other companies for marketing purposes unless you explicitly authorize Canada Post to do so.
Mail Redirection On-line
- How can I change my address on-line?
Customers can purchase Change of Address Service on the Internet at www.canadapost.ca/coa
- When should I fill out my Change of Address Notification on-line?
We recommend that you submit your Change of Address Notification on-line form as soon as possible, at least three days before your move. You should expect to receive your mail at your new address within a few days after the start date you indicated on your Change of Address Notification form.
- How do I check the status of my on-line Change of Address Service request?
To check the status of your service request submitted on-line, sign-in to the status area using the link provided in your confirmation e-mail. You will need your on-line Change of Address Reference Number, your contact First and Last Name and the password you provided.
- How can I notify other businesses / organizations of my Change of Address?
At no additional cost, Canada Post will help you to advise businesses and other organizations of your new permanent address. These mailers must already have your name(s) and old address and must request your new address.
If customers do not want Canada Post to assist them in notifying mailers of their new address, they should check the box on the Change of Address Notification request, which appears next to this paragraph:
"I do not want Canada Post to provide my address to businesses / organizations with which I already have a relationship. I understand that mail sent to my old address will be returned to sender or destroyed after the service expires." - How do I know that Canada Post has received my on-line Change of Address service request?
You will know that Canada Post has received your on-line service request when you receive confirmation by e-mail.
For a business Change of Address request a letter will be sent to your old address within 10 business days to confirm your service request.
To check the status of your service request submitted on-line, sign-in to the status area using the link provided in your confirmation e-mail. You will need your on-line Change of Address Reference Number, your contact First and Last Name and the password you provided.
- How will I know that my on-line Change of Address Service request has started?
You can check the status of your service request submitted on-line by signing-in to the status area using the link provided in your confirmation e-mail. You will need your on-line Change of Address Reference Number, your contact First and Last Name and the password you provided.
- How do I extend or amend my on-line Change of Address service request?
To extend your on-line service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your on-line Change of Address Reference Number, your contact First and Last Name and the password you provided.
- How do I stop or cancel my on-line Change of Address Service request?
To cancel your On-line service request, sign-in to the status area using the link provided in your confirmation e-mail. You will need your on-line Change of Address Reference Number, your contact First and Last Name and the password you provided.
If your service has not started, you will receive an email confirming your cancellation and you will be reimbursed for the cost of the service. You will not receive a refund if your service request is cancelled after the start date.
- How will I know if there is a problem with the service request that I submitted on-line?
If Canada Post notices that there is a problem with your on-line service request, a Canada Post representative will contact you at your daytime telephone number.
Mail Redirection form at my local Post Office
- When should I fill out my Change of Address Notification form at my local Post Office?
We recommend that you submit your Change of Address Notification form as soon as possible, at least two weeks before your move. You should expect to receive your mail at your new address within a few days after the start date you indicated on your Change of Address Notification form.
- How can I notify other businesses / organizations of my Change of Address?
At no additional cost, Canada Post will help you to advise businesses and other organizations of your new permanent address. These mailers must already have your name(s) and old address and must request your new address.
If customers do not want Canada Post to assist them in notifying mailers of their new address, they should check the box on the Change of Address Notification request, which appears next to this paragraph:
"I do not want Canada Post to provide my address to businesses / organizations with which I already have a relationship. I understand that mail sent to my old address will be returned to sender or destroyed after the service expires." - How do I go about ensuring that my mail is redirected, and is there a fee for this service?
The first step is to fill out the Change of Address Notification form and submit it to your local Post Office. When doing so, you will be requested to show two pieces of personal identification, preferably containing your photo. The identification enables the counter personnel to match a photograph to a face, an address to an address and/or a signature to a signature. You will be advised of the current fee depending on whether you are a residential consumer or a business / organization, whether your request is for a permanent or temporary change of address and whether the mail is to be redirected within or outside of Canada.
- How do I check the status of my service if I completed a Change of Address Notification form at my local post office?
If you have completed a paper Change of Address Notification form, you can verify the status of your change of address by calling our Customer Service representatives at
1 800 267 1177 (from outside of Canada1 416 979 8822 ) or send us an email.
