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Frequently asked questions
- If I receive a letter with an uncancelled stamp, can I remove it and use it again?
- What is Evasion of Postage?
- Can anyone sell stamps or do you have to be authorised by Canada Post?
- When does mail begin and end being "mail"? (OR) What is 'Mail'?
- Can any employee of Canada Post Corporation open mail?
- What is non-mailable matter?
- What is Theft After Delivery?
- Where should Theft of Mail After Delivery be reported?
- What should I do if I suspect my mail has been stolen?
- In disputes regarding ownership over 'the mail' why might I need a court order?
- What can I do with my mail if I go on holidays?
- How often should I check for my mail?
- Can I send cash in the mail or should I send a gift card?
- Why should Canadians request their Credit Files at least once a year?
- Could my mail be used to facilitate Identity Theft?
- Who should I contact if I become a victim of Identity Theft?
- What should I do if I receive mail either not destined for me or intended for a previous tenant/owner?
- The panel in my apartment building is easily opened or found opened often. Who is responsible for fixing it?
- Where should I report counterfeit currency or money orders?
- What is considered dangerous goods and can these be confiscated from the international inbound mail or domestic mail if discovered?
- Who should I contact with my delivery concerns?
- How do I get in contact with a Postal Inspector?
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Q. If I receive a letter with an uncancelled stamp, can I remove it and use it again?
A. Once the service is provided, an un-cancelled stamp cannot be re-used. By doing so, your action would contravene the Evasion of Postage section of the CPC Act. Refer to section 55 of the Canada Post Corporation Act
http://laws.justice.gc.ca/en/C-10/173929.html
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Q. What is Evasion of Postage?
A. Evasion of postage is defined as anyone, for the purpose of evading payment, uses a previously used stamp or any other postage such as permit indicia, meter impression etc. Refer to section 55 of the Canada Post Corporation act.
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Q. Can anyone sell stamps or do you have to be authorised by Canada Post?
A. Consent from Canada Post must be obtained before anyone engages in the business of selling postage to the public for the purpose of payment of postage. Refer to section 57 of the Canada Post Corporation Act.
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Q. When does mail begin and end being "mail"? (OR) What is 'Mail'?
A. Mail is defined as mailable matter from the time it is posted to the time it is delivered to the addressee thereof;" Refer to section 2 of the Canada Post Corporation Act.
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Q. Can any employee of Canada Post Corporation open mail?
A. NO, Canada Post can designate employees that will open mail for a specific reason or purpose. One of the reasons is to ensure that an item contains "mailable matter."
Refer to section 41 of the Canada Post Corporation Act.
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Q. What is non-mailable matter?
A. Any matter that is deemed prohibited by law or contains products or materials that could cause injuries to mail processing employees or damage to processing equipment.
Non-mailable Matter
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Q. What is Theft After Delivery?
A. Theft after delivery is described as personal items that are stolen after being delivered. Refer to Section on Theft of Mail After Delivery for more details.
Theft of Mail After Delivery
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Q. Where should Theft of Mail After Delivery be reported?
A. To your local police. Once mail is delivered it is deemed to be your personal property.
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Q. What should I do if I suspect my mail has been stolen?
A. If you believe or suspect that your mail is being stolen while in the course of post, you may contact a Customer Service representative and file a complaint, which will be subsequently referred to Postal Inspectors.
* Please note that all investigations are initiated at the point of origin and the Sender must initiate the complaint.
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Q. In disputes regarding ownership over 'the mail' why might I need a court order?
A. Should there be a dispute regarding ownership of the mail, Canada Post will hold the mail until the matter is resolved at the appropriate courts and a legal notarised document is produced and presented.
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Q. What can I do with my mail if I go on holidays?
A. You can file a Hold mail for a minimum fee or have a trusted friend or neighbor pick up your delivered mail on your behalf.
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Q. How often should I check for my mail?
A. Your mail should be picked up every day preferably as soon as you get home or your mail is delivered.
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Q. Can I send cash in the mail or should I send a gift card?
A. You should never send cash through the mail. If you must send a monetary gift, use a gift certificate or money order, as these can be traced and are often replaced by the selling merchant if not negotiated when they are reported lost.
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Q. Why should Canadians request their Credit Files at least once a year?
A. By checking with one of the major credit bureaus, you can ensure that no unauthorized or fraudulent credit applications have been filed or completed on your behalf.
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Q. Could my mail be used to facilitate Identity Theft?
A. Your mail and many other means such as the internet and fraudulent telemarketing, could be used to facilitate fraudulent activities.
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Q. Who should I contact if I become a victim of Identity Theft?
A. All Identity Theft or any similar type of fraud should be reported to your local police, Phonebusters and www.recol.ca. Refer to our section on Identity Theft for more details
Identity theft
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Q. What should I do if I receive mail either not destined for me or intended for a previous tenant/owner?
A. Please indicate on the front of the envelope the reason that it is not your mail such as moved, or delivered to the wrong address, and place the pieces of mail in any mailbox or take to any postal outlet at your earliest convenience.
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Q. The panel in my apartment building is easily opened or found opened often. , Who is responsible for fixing it?
A. Panels in apartment buildings are the property of the building owner and must be maintained/repaired by them. Canada Post is only responsible for the lock that opens the entire panel.
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Q. Where should I report counterfeit currency or money orders?
A. All counterfeit currency or money orders must be turned over to your local police force.
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Q. What is considered dangerous goods and can these be confiscated from the international inbound mail or domestic mail if discovered?
A. Please review the following link to more information.
Dangerous Goods
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Q. Who should I contact with my delivery concerns?
A. Any delivery concerns should be directed through our Customer Service personnel who will follow-up with your delivery installation.
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Q. How do I get in contact with a Postal Inspector?
A. Should you require the assistance of a Postal Inspector, please contact Canada Post Customer Service, and a representative will take down your information and pass it on to the appropriate Postal Inspector.
Customer Service
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