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Postal Guide Last updated: 2006-09-18 Table of Contents
What is it? to top of page Regular Parcel is a Shipping and Delivery Service that provides delivery within 2 business days local, 3 to 5 business days regional, and 4 to 9 business days national, between most major urban centres. Customers can ship any item by Regular Parcel, provided the item:
Regular Parcel must be posted in Canada for delivery in Canada. Unacceptable Items to top of page Is considered unacceptable as Regular Parcel any item:
Size and Weight to top of page
NOTE: Volumetric Weight to top of page Volumetric weight charges apply when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing. Payment Options to top of page Proofs of payment The following proofs of payment are acceptable for Regular Parcel items. Some restrictions or conditions may apply.
*When paying by meter, contract customers using a Manifest must check the Paid by Meter box, enter the meter serial number, and apply the meter impression on the back of the data processing copy of the Manifest. A postal indicia indicating the Customer Number must be applied on the item. When using a Bill of Lading, apply the meter impression to the back of the data entry copy of the label. If the Order is transmitted electronically using the online Electronic Shipping Tools (a Manifest is not used), the meter impression must be placed directly on the item. Methods of Payment The following methods of payment are acceptable for Regular Parcel items. Some restrictions or conditions may apply.
*Credit card is available only to customers who electronically transmit their Order online. Some exceptions apply. For more information on payment options, Go to Section B Chapter 5, Paying for a Mailing. Service Standards to top of page These service standards are not guaranteed. Service standards are estimates of how long it will take for the mail to be delivered.
For more details, Go to Section F, Service Standards. Features to top of page A feature is provided automatically as part of the basic service. For certain features (Redirection and Return to Sender), there may be a fee.
When an item will not fit in the addressee’s regular mail receptacle, leaving it in a Safe Drop location will be considered. To be considered as a Safe Drop, the item cannot be left in the open (e.g. doorstep). A Safe Drop card, indicating the location of the Safe Drop, is left at the time of delivery. A contract customer using an electronic shipping system may, at the time of shipping, instruct that the item NOT be Safe Dropped by adding the notation “Do Not Safe Drop” in the Attention box on the shipping label. A delivery attempt will be made and if no one is available to receive the item, a Delivery Notice card will be left. Items requiring a signature will not be safe dropped, except in an apartment building where the item may be left with the administration or security office or the superintendent, provided this person agrees to sign for the item on behalf of the addressee. Regular Parcel items will be redirected, within Canada only, for a fee payable by the addressee, if the addressee has a Change of Address Notification on file. The price for Redirection will be equal to the Regular Parcel Counter price for conveying the item from the old address to the new address. Regular Parcel items that cannot be delivered or redirected will be returned to sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the customer will be invoiced an amount equal to the original fee paid, less any option fee. Options to top of page An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker. Most options are available for an additional fee.
Provided the Signature option was purchased at the time of shipping, delivery information will be available at no additional charge, usually by noon on the business day following delivery. This delivery information can be obtained on Canada Post’s website, from the Customer Relationship Support group at 1 888 550-6333 or via the Electronic Shipping Tools software. Some exceptions apply in smaller centres. If the addressee or his/her representative refuses to sign for the item, Canada Post will ask the addressee to print his name in block letters. If the addressee refuses, Canada Post will deliver the item and indicate “Signature Refused” in the Signature box. In an apartment building, a signature may be obtained from the administration or security office or the superintendent, provided this person agrees to sign for the item on behalf of the addressee. NOTE: If the Signature option was purchased at the time of shipping and if a signature was captured at the time of delivery, a secured signature image will be available, at no additional charge, on Canada Post’s website. A hard copy of the signature is also available, for a fee, by calling the Customer Relationship Support group at 1 888 550-6333. The Signature Copy will be sent to the sender via Lettermail or by facsimile within three business days of the sender’s request. Delivery Confirmation (Tracking) Regular Parcel customers may purchase Delivery Confirmation for a fee. There is no charge to contract customers using a Bill of Lading or e-link. Delivery Confirmation provides positive confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item ID (identification) number is scanned and the date captured. The information is usually available by noon the next business day following delivery via an automated phone response system by calling 1 888 550-6333, the Internet or the Electronic Shipping Tools software. NOTE: Coverage of up to $100 is included in the fee for Regular Parcel items where the customer has purchased Signature or Delivery Confirmation. Certain items are excluded. The value of the item must be declared on the shipping documentation. Go to General Terms and Conditions. This option is available to contract customers who wish to offer Return Service to their own customers (addressees) and who do not need to track their returned items. The addressee may use the Return Service label to return the item to the original shipper, via the service which is indicated on the label. The original shipper is responsible for the shipping charges. Customers who generate more than 10,000 returns a year can obtain a Bulk Return Service contract. For more information or to obtain a Return Service label template, visit: www.canadapost.ca/returnservice. Anticipated Return Service Label This option is available to contract customers who use the Electronic Shipping Tools or another approved shipping software. It allows customers to offer Return Service to their own customers (addressees) and track the returned items. The addressee may use the Anticipated Return Service label to return the item to the original shipper, via the service which is indicated on the label. The original shipper is responsible for the shipping charges. Customers can obtain the Anticipated Return Service label by selecting the Return Service Label option when preparing the shipment on the Electronic Shipping Tools or another approved shipping software. Customers who generate more than 10,000 returns a year can obtain a Bulk Return Service contract. For more information, visit: www.canadapost.ca/returnservice. Additional Coverage is available up to $5,000 for most Regular Parcel shipments, for a fee. Certain exceptions apply. The value of the item must be declared on the shipping documentation. Go to General Terms and Conditions. This option allows an item to be shipped and delivered to the addressee, and an amount of money collected for the item from the addressee in the form of cash or a cheque. The sender will specify the amount of money to be collected and the payment option. The collected amount is then returned to the sender. The maximum amount that Canada Post will collect is $1,000 where the payment option is cash and $25,000 in the case of a cheque. All cheques are made payable to the sender. Collect on Delivery service must not be used to collect an amount owed on a previous transaction. This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only. This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender writes “Card for Pick-up” in the Attention box of the shipping label, to ensure that Canada Post does not deliver the item. Canada Post notifies the addressee that the item is to be picked up at the post office. The addressee will be required to show identification before the item is released. This option is available, free of charge, to contract customers who use an electronic shipping system. It applies to items normally delivered to the door. The sender must add the notation “Leave at Door” in the Attention box of the shipping label. If no one is available to accept it, the item will be left at the door. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender must add the notation “Do Not Safe Drop” in the Attention box of the shipping label. If no one answers the door when delivery is attempted, a Delivery Notice card is left and the addressee must pick-up the item at the post office. This option is available, free of charge, to contract customers who use an electronic shipping system. The sender must add the notation “Pick-up at the Post Office” in the Attention box of the shipping label and selects a post office where the item is to be delivered. The shipping label must show the addressee’s name and phone number. The addressee will be required to show identification when picking up the item at the post office. Labels and Documentation Required to top of page If service options are required, the item must bear a bar-coded Regular Parcel label. Contract customers must indicate on the Regular Parcel label, Bill of Lading or Manifest, the weight of all items, except items priced at the flat rate or piece-kilo rate. If the weight is not recorded on the documentation, the greater of the volumetric weight, actual weight or a standard “default” weight will be applied. Packet items should bear a Small Packet label 33-086-227 (see Figure C.5.1). NOTE: Manifest (order) Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B – Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading). Packaging to top of page Each shipment should be packed to protect the contents and ensure safe transportation with normal care and handling. Customers who deposit unpackaged items (i.e. pails, tires, etc.) must pay an Unpackaged Items Surcharge. NOTE: Addressing to top of page All Regular Parcel items must bear a complete address including a correct postal code and proof of payment. Go to Section B – Chapter 3, Addressing. All Regular Parcel items must bear a Canadian return address. Mail Preparation and Presortation to top of page Book Presort, a mail presortation option for Regular Parcel, is available for items weighing 1.36 kg or less and to contract customers only. Go to Mail Preparation and Presortation Guides Prior to Depositing Regular Parcel to top of page Scheduling Customers who deposit large volumes of Regular Parcel into any mail processing plant must contact their local Canada Post Distribution Representative beforehand to properly schedule this mail. Scheduling requirements may vary from location to location. Deposit of Regular Parcel to top of page
General Terms and Conditions to top of page Go to General Terms and Conditions. |
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