Postal Guide
- Canada Postal Guide

Last updated: 2006-09-18

Section C – Chapter 16

Xpresspost™ Certified

Table of Contents

• What is it?
• Unacceptable Items
• Size and Weight
• Payment Options
• Service Standards
• Features
• Options
• Addressing
• Deposit of Xpresspost Certified
• Delivery of Xpresspost Certified
• General Terms and Conditions
• Pricing Information

What is it?  to top of page

Xpresspost Certified is a service for sending documents that captures the recipient’s signature on delivery of the item. It is only available to contract Customers who have a Shipping and Delivery services Agreement.

Three formats are available for the Xpresspost Certified service:

* This format will no longer be available for purchase after January 1, 2007, or until envelopes are depleted.

** Can only be used with a label generated from an approved Canada Post electronic shipping system.

Unacceptable Items  to top of page

Xpresspost Certified may not be used to send:

• any item other than documents
• any item prohibited by law in Canada or defined as dangerous goods. Go to Section B – Chapter 7, Non-mailable Matter.

NOTE:
Xpresspost Certified cannot be combined with another service.

Size and Weight  to top of page

Payment Options  to top of page

Method of Payment

The following methods of payment are acceptable for Xpresspost Certified items. Some qualifications may be required.

• Account
• Credit card*

*Credit card is available only to Customers who electronically transmit their Order or purchase prepaid containers online. Some exceptions apply.

For more information on payment options, Go to Section B – Chapter 5, Paying for a Mailing.

Service Standards  to top of page

Service standards are estimates of how long it will take for the mail to be delivered from the point of deposit to the destination points. These service standards are not guaranteed.

For a list of specific links, Go to Section F, Service Standards.

Features  to top of page

A feature is provided automatically as part of the basic service.

Prepaid Two-part Continuous Envelopes (Non Bar-coded Prepaid Envelopes)

Redirection: Xpresspost Certified items will be redirected for a fee, payable by the addressee, if the addressee has a Change of Address Notification on file.

Return to Sender: Xpresspost Certified items that cannot be delivered will be returned to sender for a fee, payable by the sender.

Advice of Receipt: A hard copy of the signature on the Advice of Receipt card will be returned to sender.

Bar-coded Prepaid Envelopes and Non-prepaid Convenience Envelopes

Signature: A signature is automatically included as part of the price. The signature image of the person who signed for receipt is generally available by noon on the next business day following delivery by visiting our Online Business Centre at www.canadapost.ca/obc or by calling the Customer Relationship Support group at 1 888 550-6333.

Signature Copy: A hard copy signature of the person who signed for the delivery, is also available for a fee by calling the Customer Relationship Support group at 1 888 550-6333 and will be sent to the Customer via Lettermail or by facsimile within three business days for the Customer’s request.

On-time Guarantee: Canada Post offers replacement service or credit equivalent to the shipment charges if the published delivery service standards are not met. Exceptions and conditions apply. Go to General Terms and Conditions.

Delivery Confirmation (Tracking): Upon delivery or attempted delivery, the item’s identification number is scanned and the date captured. This information is generally available by noon on the next business day following delivery by visiting our Online Business Centre at www.canadapost.ca/obc or by calling the Customer Relationship Support group at 1 888 550-6333.

Delivery Confirmation Certificate: Customers can view or print a certificate that summarizes the delivery record and the signature name of the recipient.

Reference Number: Customers can assign up to two reference numbers of their choice to each item and obtain tracking information via the Canada Post website [available only to Customers using Electronic Shipping Tools (EST)].

Redirection: Xpresspost Certified items will be redirected for a fee, payable by the addressee, if the addressee has a Change of Address Notification on file.

Return to Sender: Xpresspost Certified items that cannot be delivered will be returned to sender for a fee, payable by the sender.

Options  to top of page

An option is a service enhancement which is not provided automatically as part of the basic service.

Scheduled Pick-up

This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only.

This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca or contact the Customer Relationship Support group at 1-888-550-6333.

Addressing  to top of page

Addresses must be legible, complete and include the correct postal code. Go to Section B – Chapter 3, Addressing.

Deposit of Xpresspost Certified  to top of page

• in a street letter box (prepaids only)
• at a postal outlet
• at a processing plant
• scheduled pick-up.

NOTE:
For Non-Prepaid Xpresspost Certified Convenience Envelopes, an electronic Manifest is required for deposit.

Delivery of Xpresspost Certified  to top of page

Where mail is normally delivered to the addressee’s door, the Xpresspost Certified item will be delivered to the door, provided there is someone available to sign for the item. If no one is available, a Delivery Notice card will be left in the mailbox.

Xpresspost Certified delivered to a community mailbox, urban group mailbox, apartment or rural route will be delivered to the door if the addressee’s door is within 0.5 km from the road. Otherwise, a Delivery Notice card will be left.

For post office box and general delivery, a Delivery Notice card will automatically be left.

General Terms and Conditions  to top of page

Go to General Terms and Conditions.

Pricing Information  to top of page

For pricing information, contact a Canada Post Sales Representative.