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Postal Guide Last updated: 2006-09-18 Section D – Chapter 3 Table of Contents
What is it? to top of page Xpresspost-International provides guaranteed delivery* in 4 to 7 business days from major urban centres to select destinations. *Some exceptions apply. For a list of destinations, refer to Service Standards within this chapter. The service offers On-time Guarantee, Delivery Confirmation and Coverage for loss or damage up to $100CDN. Some exceptions and conditions apply. Customers may also purchase Additional Coverage. Prepaid envelopes are flat rated and available for documents only. The Coverage for loss or damage option does not apply. All items must bear an Xpresspost-International shipping label. Contract customers must also submit a Manifest. Xpresspost-International items may not be combined with Collect on Delivery, Registered Mail (including Advice of Receipt), Literature for the Blind or Redirection. Unacceptable Items to top of page The following items are unacceptable as Xpresspost-International. Any item:
Size and Weight to top of page
*Go to Section H, International Destination Listing, to find which countries accept oversize or parcels over 20 kg. NOTE:
Volumetric Weight to top of page Volumetric weight charges apply when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing. Payment Options to top of page Proofs of payment The following proofs of payment are acceptable for Xpresspost-International items. Some restrictions or conditions may apply.
Methods of Payment The following methods of payment are acceptable for Xpresspost-International items. Some restrictions or conditions may apply.
*Credit card is available only to customers who electronically transmit their Order or purchase prepaid envelopes online. For more information, Go to Section B – Chapter 5, Paying for a Mailing. Service Standards to top of page From 4 to 7 business days between major urban centres and select countries. Business days do not include Saturdays, Sundays or statutory holidays in Canada or in the destination country. Some exceptions apply. Business days do not include Saturdays, Sundays or statutory holidays. NOTE: Xpresspost-International Destination and Delivery Standard List Features to top of page A feature is provided automatically as part of the basic service.
On-time Guarantee: Xpresspost-International offers replacement service or credit equivalent to the shipment charges (transportation charges) if the customer’s shipment is not delivered on time, as measured against the published service standards for Xpresspost-International. The addressee’s address and phone number must appear on the item, otherwise the guarantee will be void. Go to General Terms and Conditions. NOTE: Delivery Confirmation: This service feature provides confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification Number is scanned and the date captured. The information is usually available after the item is delivered by noon the next business day via an automated phone response system by calling 1 888 550-6333, via the Internet and via the Electronic Shipping Tools software. Delivery to Post Office Box: Items will be delivered to a post office box in a country where this type of delivery is available. No delivery guarantee applies to items addressed to a post office box. Customs Clearance: Canada Post will provide a presentation of all items to the exchange office in the destination country. Issues related to duties and admissions will be the responsibility of the addressee (importer of record). Coverage for loss or damage: Coverage of up to $100CDN is included in the fee for Xpresspost-International items. Certain exceptions apply. To determine the limit of coverage, Go to Section H, International Destination Listing. Coverage is not available for prepaid envelopes. Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions. Return to Sender: Xpresspost-International items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee. Options to top of page An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker.
Additional Coverage for loss or damage: Additional Coverage is available up to $1,000CDN for Xpresspost-International shipments, for a fee. Certain exceptions apply. The maximum declared value for liability coverage is $500CDN for items containing coins, jewelry, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust, cancelled or uncancelled postage stamps, and $100CDN for items containing gift certificates and phone cards. Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions. Signature: Customers can request a signature on Xpresspost-International items to certain destinations, for a fee (free of charge with the purchase of prepaid envelopes). Following delivery, the name of the person who signed for the item will be posted on Canada Post’s website. For a list of participating countries, Go to Rate Codes and Rate Zones, International Shipping Reference Chart. Scheduled Pick-up: This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only. This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333. Labels and Documentation Required to top of page Every Xpresspost-International item must have:
It is important to have the net weight listed for all items on the Customs Declaration portion of the shipping label. Domestic Xpresspost or Xpresspost-USA shipping labels must not be used. Manifest (order) Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B – Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading). Packaging to top of page All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles. Addressing to top of page All items must bear a legible address and should include, if possible, the shipper’s and addressee’s telephone numbers. Go to Section B – Chapter 3, Addressing. Deposit of Xpresspost-International to top of page
Delivery of Xpresspost-International to top of page Xpresspost-International items will be delivered in accordance with the procedures of the destination. General Terms and Conditions to top of page Go to General Terms and Conditions. |
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