Size and Weight  to top of page

Go to Section H, Country Listing, to find the maximum weight allowed in the destination country as well as which countries accept oversize.

NOTE:

1. An oversize charge applies if an item exceeds 1 m in any dimension (length, width or height).
2. If the weight is not indicated on the Manifest, a default weight of 5 kg applies.

Volumetric Weight  to top of page

Volumetric weight charges apply when items are large in size and light in weight. Go to Section B – Chapter 4, Planning a Mailing.

Payment Options  to top of page

Proofs of payment

The following proofs of payment are acceptable for International Parcels. Some restrictions or conditions may apply.

Methods of Payment

The following methods of payment are acceptable for International Parcels. Some restrictions or conditions may apply.

*Credit card is available only to Customers who electronically transmit their Order. For more information, Go to Section B – Chapter 5, Paying for a Mailing.

Service Standards  to top of page

These service standards are not guaranteed. Service standards are estimates of how long it will take for the mail to be delivered.

CATEGORY	SERVICE STANDARD
International Air Parcel	6 to 10 business days
International Surface Parcel	4 to 6 weeks

Features  to top of page

A feature is provided automatically as part of the basic service.

Coverage for loss or damage: Coverage of up to $100CDN is included in the fee for International Parcel Air/Surface. Certain exceptions apply.

Return to Sender: International Parcels items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee. Return of International Parcels is dependent upon the regulations for return of mail in the destination country.

Options  to top of page

An option is a service enhancement which is not provided automatically as part of the basic service. The Customer must select the option by checking a box or affixing an additional label or sticker.

Additional Coverage for loss or damage: Additional Coverage is available up to $1,000CDN for International Parcel shipments, for a fee. Certain exceptions apply.

Canada Post’s liability is limited to the lesser of:

• the maximum coverage allowed in the country of destination;
• $500CDN (items containing coins, jewelry, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust, cancelled or uncancelled postage stamps); or
• $100CDN (items containing gift certificates and phone cards)

To determine the limit of coverage, Go to Section H, International Destination Listing,

Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions.

Scheduled Pick-up: This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only.

This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.

Labels and Documentation Required  to top of page

Every International Parcels item must have:

• the names, addresses and telephone numbers (where possible) of the sender and the addressee clearly printed on the label affixed to the item;
• the sender’s Canadian return address clearly printed on the label affixed to the item;
• proof of payment (postage stamps, postal indicia, or meter impression);
• the Customs Declaration portion accurately completed on the International Parcels shipping label;
• parcels must also be accompanied by any document (invoice, licence, certificate, permit, etc.) required by Customs regulations.

All items must have the weight listed on the Customs Declaration portion of the shipping label.

International Air parcels must have an air mail sticker and must be endorsed Air Mail on at least two sides.

Manifest (order)

Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B – Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading).

Packaging  to top of page

All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles.

Addressing  to top of page

Addresses must be legible, complete and include the name of the country of destination in English or French. Go to Section B – Chapter 3, Addressing.

Deposit of International Parcels  to top of page

• at a postal outlet
• at a processing plant
• at a street letter box (items processed by a Canada Post online shipping system only)
• pick-up (contract Customers only).

Delivery of International Parcels  to top of page

Canada Post transports International Parcels to transfer points for delivery by the postal administration of the destination country.

General Terms and Conditions  to top of page

Go to General Terms and Conditions.