- Is my International Business Reply Mail contract separate from my domestic contract and what is the impact on pricing?
Yes, the International Business Reply Mail contract is separate from the domestic Business Reply Mail contract. If a customer requires both domestic and international services, a total of $1,100 will apply (domestic Business Reply Mail annual fee is currently $550 renewable on their anniversary date and the International Business Reply Mail annual fee is $550).
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- Is there any impact on my Domestic Business Reply Mail contract renewal date?
No.
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- The International Business Reply Mail envelopes and cards are in English and French. Will foreign postal administrations know how to process them?
Yes. The unique International Business Reply Mail elements include the following bilingual markings: "By airmail / Par avion"; "REPLY PAID / RÉPONSE PAYÉE" "CANADA" and the Business Reply Mail indicia is bilingual.
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- What is the difference between Domestic Business Reply Mail and International Business Reply Mail service?
Access to the global market. Canadian businesses will be able to seek responses from consumers around the world. Under the Universal Postal Union (UPU) Convention, more than 180 countries and territories are obligated to process and return International Business Reply Mail Items.
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- Where can I get new artwork?
Customers can create their own artwork online using the Business Reply Mail Artwork Online tool. To access the tool customers must have a BRM Agreement and an Online Business Centre (OBC) ID and password. Alternatively, customers may call 1-800-260-7678.
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- How do I apply for International Business Reply Mail?
First you will need to sign an International Business Reply Mail Agreement. Call 1-800-260-7678. Once you have an Agreement, Canada Post will create your IBRM artwork to meet the specifications for this service, including a valid address and postal code, using the BRM Artwork Online tool.
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- What is the BRM Artwork Online tool?
In July 2004, we introduced a new online tool which allows customers to create their own artwork, any time, at their convenience. This self-serve application is easy, fast and reduces the artwork processing time from days to minutes.
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- Where can customers access the BRM Artwork Online tool?
Customers can access the BRM Artwork Online tool by visiting the Online Business Centre (OBC) at www.canadapost.ca/obc.
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- How do customers get a user ID and password for the BRM Artwork Online tool?
Customers who do not already have a user ID and password for the Online Business Centre (OBC), can obtain a user ID and password by registering online at https://obc.canadapost.ca/
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- What is a 4-state barcode?
The 4-state barcode is the new barcode provided with your IBRM artwork. It is a height modulated bar code used in high speed and automated mail sorting machines.
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- How is a 4-state barcode different from the existing barcode?
A 4-state barcode is height modulated, whereas the current barcode is width modulated.
A sample of a 4-state barcode: 
A sample of the current barcode with the same data in it: 
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- Why is IBRM using the 4-state barcode? What are the benefits?
Barcodes are used by Canada Post processing equipment. The 4-state barcode is superior to the current barcode in that it is more space efficient and has a built in error correction capability.
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- Will Canada Post continue to accept both types of barcodes?
Yes.
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- Why do some users of the BRM Artwork Online tool have template options while others do not?
If you had an International Business Reply Mail Agreement in place with Canada Post prior to June 28, 2004, your screens will include a template option for envelope and card artwork. If you become a brand new user of Business Reply Mail after June 28, 2004, in lieu of templates, your first artwork will be created and ready online for your approval, editing or forwarding to your printer.
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- Why are some BRM users of the BRM Artwork Online tool presented with a "Choose Customer" screen and others are not?
The "Choose Customer" screen is only displayed if you have multiple Customer Numbers with Canada Post. If you have access to only one Customer Number this screen is bypassed and you'll be taken directly to the BRM Address List screen.
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- The BRM Artwork Online tool is not allowing me to create artwork for a new return address. Why is this?
Each return address requires a separate International Business Reply Mail Agreement. To set up an Agreement call 1-800-260-7678.
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- In past campaigns my International Business Reply Mail return addresses have been in English only. I would like this information to appear in a combined English/French format.
If a bilingual preference has never been used before you will need to call Canada Post at 1-866-511-0546 to arrange for this address set-up.
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- Using the BRM Artwork Online tool, is it possible to resend "sent" artwork?
Yes. Simply select the artwork and resend it as if you are just creating it.
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- Using the BRM Artwork Online tool, what is the difference between a primary physical address and a Business Reply Mail (BRM) return address?
The primary physical address is the address identified in your Business Reply Mail Agreement with Canada Post. The BRM Address is the Canada Post processing address where your cards or envelopes are processed before being forwarded to you. This is the address that appears on your artwork.
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- Using the BRM Artwork Online tool, what is the difference between the Delivery Address and the BRM Address appearing on the Address List screen?
The Delivery Address is the address identified by you as the return destination for Business Reply Mail cards or envelopes. The BRM Address is the Canada Post processing address where your cards or envelopes are processed before being forwarded to you. This is the address that appears on your artwork.
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- Why does a "Draft" watermark appear on the Preview Artwork screen?
Using the BRM Artwork Online tool, draft appears on the artwork so that there is no confusion that this is not the final artwork to use to create artwork. It is simply a Adobe .pdf file for you to view to approve the artwork.
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