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Annual Report 1999-2000
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Table of Contents
Letter to the Minister
Building On Success:
Message from the Ombudsman
The Year In Review: Introduction
On the Trail: Investigations
Major Investigations
Special Reports to the Minister
Marking the Milestones: Public Reports
Taking Care of Business:
Office Administration
Locations
Case Tracking Management System
Budget
Human Resources
Spreading the Word: Communications and Outreach
Ready to Serve
Getting Wired
We’re Listening
Speaking Out
Networking
The Office in Action: Case Studies
Urgent Intervention
Sometimes It Just Takes a Phone Call
Giving Members a Voice
A Question of Dollars and Sense
Informal Mediation
Keeping Promises
Misplaced File
Health and Safety Come First
Working with Existing Mechanisms
A Source of Information
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