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Reports

Annual Report 2003-2004

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Table of Contents

Letter to the Minister

How to Contact Us

Ombudsman’s Message

Demonstrating Value

Value Through Efficiency

Value Through Results

Recognizing Value

The Year In Review: Highlights

Ombudsman Visit to Afghanistan

Review of the National Defence Act

Minister’s Advisory Committee on Administrative Efficiency

Special Reports

Taking Care of the Injured and Disabled

A Blot on History

Broken Promises

Work in Progress

Death of CF Member During a Training Accident

Serious Injury of an Officer Cadet

Environmental Exposure

CF Treatment of Operational Stress Injuries

Systemic Delays in the CF Redress of Grievance System

About the Office

General Investigations

Special Ombudsman Response Team

How Your Case is Handled

Ombudsman Staff Professional Development

Special Advisors

Ombudsman Advisory Committee

Ombudsman Commendations

Good to Hear from You: Feedback

Appendix I: Common Complaints and Trends

Appendix II: Some of Our Success Stories

Appendix III: Summary of Expenditures

Appendix IV: CD ROM—Looking for Solutions?

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