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Important Notices

The Ombudsman’s Office is here to help you as a direct source of information, referral and education. We can help you to access existing channels of assistance and redress within DND/CF. If you have a concern about the treatment of complaints within those existing channels, including a redress of grievance, the Office will review the process to ensure that you are treated in a fair and equitable fashion. Read the Mandate of the Office of the National Defence and Canadian Forces Ombudsman for further details.

Copyright/Permission to Reproduce

© Copyright 1999 – The material on this Web site is owned by the Office of the Ombudsman and is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission. Therefore, it may not be reproduced or redistributed for commercial purposes without the prior written agreement of the Office of the Ombudsman. If it is used for non-commercial purposes, acknowledgement is to be given.

Materials on this Web site were produced and/or compiled by the Ombudsman's Office for the purpose of providing DND CF members and employees with direct access to information about the programs and services offered. This information is provided as a public service, due to the nature of Internet publishing we cannot guarantee its accuracy. Kindly verify information before acting on it.

Non-commercial Reproduction

Information on this site has been posted with the intent that it be readily available for personal and public non-commercial use and may be reproduced, in part or in whole and by any means, without charge or further permission from the Ombudsman's Office. We ask only that:

Users exercise due diligence in ensuring the accuracy of the materials reproduced;

The Ombudsman's Office be identified as the source department; and,
The reproduction is not represented as an official version of the materials reproduced, nor as having been made, in affiliation with or with the endorsement of the Ombudsman's Office.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada’s copyright administrator, Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals/organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes please contact:

Public Works and Government Services Canada
Canadian Government Publishing Directorate
Constitution Square Building, 4th Floor, 350 Albert Street
Ottawa, Ontario
Canada
K1A 0S5

Third-party Materials

Some of the materials and graphical elements found on Government of Canada Web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

To obtain information concerning copyright ownership and restrictions on reproduction on this site, please contact:

Office of the Ombudsman
100 Metcalfe
12th floor
Ottawa, ON
K1P 5M1

Government of Canada Privacy Statement

The Government of Canada (GoC) and the DND/CF Ombudsman are committed to respecting the personal privacy of individuals who visit our Web sites. This page summarizes the privacy policy and practices of the Ombudsman's Office Web Site.

The Ombudsman's Office does not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to its Web sites. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail, or registering in a secure portion of the site.
All personal information you do provide is protected under the federal Privacy Act. This means that, at the point of collection, you will be informed that your personal information is being collected, the purpose for which it is being collected and that you have a right of access to the information.
Visitor information is not disclosed to anyone except Ombudsman's Office personnel who need the information to respond to a request. The information you give us will be shared with another government department ONLY if your inquiry relates to that department. We do not use the information to create individual profiles, nor do we disclose the information to anyone outside those who need to provide you with a response in the federal government.
The Ombudsman's Office uses per-session cookies. The per-session cookies do not collect personal information about you. Per-session cookies are used to store information within a session (or visit to our web site). These cookies are deposited on a user's computer only while the user is visiting the site and are deleted when the user closes the session. Here is the list of information that we are collecting by using per-session cookies:
- The name of your Internet service provider, its IP address, and the name of your service provider's server. The Ombudsman's Office makes no attempt to link these addresses with the identity of individuals visiting the Ombudsman's site
- The length of each visit
- The number of requests per visit
- Your type of operating system (Windows, MacIntosh, Unix, etc.)
- Your browser type (Netscape, Internet Explorer, etc.)
  
  By keeping this data, the Ombudsman’s Web site administrators can fine-tune the sites based on user-activity trends.

Questions or comments regarding this policy, or the administration of the Privacy Act in the Ombudsman's Office may be directed to:

Office of the Ombudsman
100 Metcalfe
12th floor
Ottawa, ON
K1P 5M1

If you are not satisfied that we have adequately respected your privacy, you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or via the Internet at www.privcom.gc.ca.

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