If you are a member of the DND/CF community and you feel you have been treated unfairly, or you would like information about how to resolve a problem, the Ombudsman's Office is here to help.

However, before coming to the Ombudsman it is a good idea to try and solve the problem using internal mechanisms. If you have already contacted internal mechanisms without success, the Ombudsman may decide to guide you to the appropriate authorities.

For more information on your right to complain, please see the Ombudsman mandate.

To submit a complaint to the Office you can:

Phone:
Toll-free at 1-888-828-3626, from 8:30 a.m. to 4:30 p.m. (Eastern time), Monday to Friday and speak to an Intake Officer.

File Online:
For prompt submission with fast response, complete our new secure online complaint form to communicate directly with the Office of the Ombudsman.

Once you have completed and submitted the online form, a confirmation number will appear. Please keep this number and a printed copy of the completed form in your personal records.

Mail:
Print out the complaint form and mail it to us at:

Office of the Ombudsman
100 Metcalfe Street
12th floor
Ottawa, ON K1P 5M1

Fax:
Print out the complaint form and fax it to us at:

613 992-3167
Toll-free: 1-877-471-4447
For information about sending a secure fax, please call (613) 992-0787

Click here to view, print and/or save the complaint form from your browser.