The Ombudsman investigates complaints and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Forces (DND/CF). Acting independently of the chain of command and managers, he reports directly to the Minister of National Defence.

The Office is a direct source of information, referral, and education for the men and women of DND/CF. Its role is to help individuals access existing channels of assistance or redress when they have a complaint or concern. In addition, the Ombudsman may investigate and report publicly on matters affecting the welfare of members and employees of DND/CF and others falling within his jurisdiction. The ultimate goal is to contribute to substantial and long-lasting improvements.

Any of the following may bring a complaint to the Ombudsman when the matter is directly related to DND or the CF.

• A current or former member of the CF
• A current or former member of the Cadets
• A current or former employee of DND
• A current or former non public fund employee
• A person applying to become a member
• A member of the immediate family of any of the above-mentioned
• An individual on an exchange or secondment with the CF

Further details on the Ombudsman’s mandate can be found in the Ministerial Directives and the accompanying Defence Administrative Orders and Directives (DAOD), which give legal authority to the Office of the Ombudsman.