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Eligibility Criteria

The Ombudsman's Commendation for Complaint Resolution

To qualify for the award, an individual must demonstrate outstanding complaint resolution skills in working co-operatively with Ombudsman Office staff. The recipient’s actions must contribute to the enhancement of the well-being of an individual or the entire DND/CF community.

Recipients should demonstrate one or all of the following:

Exceptional response and co-operation during the Ombudsman’s investigation process
A willingness and ability to resolve problems informally and quickly
The resourcefulness to propose or consider innovative solutions
A systemic approach to problem solving
Supporting alternative means to resolve disputes.

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