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Can I use Lettermail to do a mailing if I am a small business?
Yes, you certainly can! Lettermail is the perfect communication solution for all sizes of business.
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What is the difference between Lettermail and Incentive Lettermail?
Lettermail is available to all Canadians as a convenient and inexpensive way to communicate with anyone, anytime, anywhere. Lettermail can be dropped off at any of the thousands of conveniently located mailboxes or retail outlets across Canada.
Incentive Lettermail is attractive to businesses who generally send out larger volumes of Lettermail. By mailing a specific number of Items and preparing mail ahead of time, businesses can take advantage of lower prices by signing a sales agreement with Canada Post.
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Who uses Lettermail?
This service is used by all Canadian consumers and businesses who want a reliable and inexpensive way to send letters, and business correspondence. Each year Canada Post processes and delivers over 4.7 billion Items of Lettermail.
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What Items can't be sent as Lettermail?
You can send promotional and non-promotional items using Lettermail. However, the following items cannot be sent as Lettermail since they could damage postal equipment or postal employees:
- bottle caps
- glass
- pencils or pens
- coins
- jewelry
- liquids
- food items
- powdered material
- anything fragile and perishable
- anything that is prohibited by law or is considered to be a dangerous good
- anything that soils or harms other mail, post office equipment, or postal employees
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Can I advertise with Lettermail?
Traditionally, Lettermail was only used for purposes such as mailing statements, invoices, orders and general correspondence. Today businesses recognize the benefits of advertising by mail. More and more businesses are using Lettermail to market, conduct surveys and research and implement customer loyalty programs.
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Do I need to speak to a Sales Representative before I do a mailing - and if so, how would I do so?
Unless you plan to mail large volumes of Lettermail, there is no need to speak to a Canada Post Sales Representative. The Canada Postal Guide can provide you with all the information you need to ensure a successful mailing. However, if you are a business customer planning a large mailing, you can get in touch with the Canada Post Commercial Service Network 800-260-7678.
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Can I advertise on the envelope?
Yes, advertising with Lettermail is permitted as long as the advertising message is within a 40mm band starting from the top of the envelope and stretching no further than 74mm away from the right-hand side since this is an area reserved exclusively for postage.
Advertising can appear anywhere above and to the left of the address or address window or label, as long as it doesn't encroach on any of the reserved areas. Advertising can also form part of a meter impression. It is important to know our specifications, so please send us an email to get a copy of our Canada Postal Standards manual before you advertise on the envelope.
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Can I mail outside Canada?
Lettermail must be deposited in Canada for delivery in Canada. Please refer to our International Letter-post service if you need to mail outside of Canada.
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What happens if an item exceeds the maximum size and weight for Lettermail?
If the size and/or thickness of an Item exceeds the maximum size and weight for Lettermail, the Item is rated at the appropriate parcel price.
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Can Lettermail be insured?
No.
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