To Place an Order

2. Print and complete the order form.

Please be sure to include the following: publication name and identification number, quantity, price, taxes where applicable, and the total. If paying by credit card, please add the necessary information. If paying by cheque or money order, please mail your payment to the address below. Merchandise will be delivered upon receipt of payment.

All orders must be prepaid. CHIN accepts cheques or money orders in Canadian or US currency, made payable to the Receiver General for Canada. You may also pay by VISA or MasterCard. Prices indicated include shipping by regular mail. Merchandise will be delivered upon receipt of payment. Please allow two to three weeks for delivery in North America, and four to eight weeks internationally. For overnight or other shipping arrangements, please contact CHIN (additional charges will occur).

If you are exempt from the Goods and Services Tax (GST), please provide us with your exemption number and enclose proof of exemption.

3. MAIL your completed order form (and cheque or money order) to:

Canadian Heritage Information Network
15 Eddy St. (15-4-A)
Gatineau, Quebec
K1A 0M5
Canada

OR

FAX your completed order form to (819) 994-9555. (Please include your credit card information.)

By Email
Contact CHIN at service@chin.gc.ca. E-mail response time is within two working days.

By Phone
Call CHIN at 1-800-520-CHIN (Canada and U.S. only) or (819) 994-1200 (international), and ask for Member Services.

Claims and Returns

Claims for damaged goods or incomplete orders must be made to CHIN within 10 days of receipt of shipment.