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Website Usability as a Key Performance Indicator Monitoring and evaluating online services to improve customers’ experiences … PictureAustralia
Creator	Campbell, Debbie; National Library of Australia
Subject	DCCF - Summative evaluation
Description	This evaluation of a collaborative website, Picture Australia, was undertaken using a combination of methodologies, including observation, website statistics analysis, usability trials, comparison withother services and 'quester analysis', whereby users were profiled and representatives of key groupings observed in undertaking various typical tasks on the website.
Publisher	National Library of Australia
Date	2001
Web Link	http://www.nla.gov.au/nla/staffpaper/2001/campbell2.html
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Title Website Usability as a Key Performance Indicator Monitoring and evaluating online services to improve customers’ experiences … PictureAustralia Creator Campbell, Debbie; National Library of Australia Subject summative evaluation Description This evaluation of a collaborative website, Picture Australia, was undertaken using a combination of methodologies, including observation, website statistics analysis, usability trials, comparison withother services and 'quester analysis', whereby users were profiled and representatives of key groupings observed in undertaking various typical tasks on the website. Publisher National Library of Australia Date 2001 Type automatic logs;usability tests;observation;online user survey Format HTML Identifier http://www.nla.gov.au/nla/staffpaper/2001/campbell2.html Source National Library of Australia Contributor Campbell, Debbie;National Library of Australia Language English Coverage Australia;libraries;website Rights National Library of Australia Audience general Created 2001 Available y Part of