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Location: Ministry of Government Services > Archives of Ontario > Services for the Public > Frequently Asked Questions about the Archives of Ontario


Frequently Asked Questions about the Archives of Ontario

Frequently Asked Questions about the Archives of Ontario - Side Banner      

Who may use the Archives?

Anyone may use the Archives of Ontario. To visit our Reading Rooms, you must present identification and obtain a Research Pass. Please see Visiting the Archives for more details.

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What does the Archives of Ontario hold?

See Our Collections for an overview of the historical records held by the Archives of Ontario. For more detailed descriptions of our holdings, search our online databases.

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Can I research my family history at the Archives?

The Archives of Ontario holds important sources that can help you trace your family history in Ontario. Keep in mind that the records we hold relate almost entirely to Ontario. Please see our Genealogical Research pages for more information about family history sources at the Archives.

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Where is the Archives located and when is it open?

Please see Location, Hours, Phone Numbers and E-mail for details.

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Can I access archival records online?

At this time, we have digitized only a small selection of photographs and documentary art. These can be searched online using our Visual Database. You may use our Archives Descriptive Database to search descriptions of archival records and BIBLiON to search a catalogue of our library holdings.

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What if I can't come to the Archives?

It is possible to conduct some of your research without coming to our Reading Rooms. You can:

  • Use our website to read about our holdings and services. Use our online databases to search descriptions of our archival records and library materials. Use our Visual Database to search for a selection of digitized photographs and documentary art.
  • Borrow microfilm copies of some of our records through our Microfilm Interloan Service. This service allows you to borrow microfilm copies of archival records through your local library.
  • Send an enquiry by e-mail, mail, fax or telephone. Due to limited resources, we cannot conduct detailed research for you. However, we can tell you whether we hold records that are relevant to your enquiry or advise you of possible alternative sources.
  • Hire an independent researcher. If you require more detailed research assistance, you may wish to hire an independent researcher. Please see our list of Genealogical Researchers in Ontario and our Freelance Researchers List.

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Are all archival records available for viewing?

Some government records contain sensitive personal information or other confidential data. While everyone has a right to information held by the Ontario government, including your own personal information, the Ontario Freedom of Information and Protection of Privacy Act places some limits on this right. Please see our Customer Service Guide for more information on the Act and how it may affect your research.

Some private sector records have been donated to the Archives with certain conditions on access as part of the donation agreement.

Records may also be closed for conservation treatment or if they are being microfilmed. Access to original records will also be restricted if a reference copy in another format, such as microfilm, is available.

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How much time will it take to research at the Archives?

Archival research can be exciting and challenging. It can also be time consuming.

Archival records are more complex and difficult to research than books and there is no single subject index to the collection. Unless we advise you before you visit that we have identified relevant records you should allow yourself a minimum of several hours to search for, order and read the records. If your inquiry is complex or you are doing detailed research you will probably need more than one visit.

Once you have ordered the records, the time it will take us to deliver them to the reading room will vary, depending on whether they are held on site (retrievals every hour) or off site (minimum 2-3 business days for retrieval). You should check at the time of ordering the records how long it will take for them to be delivered to the reading room.

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What if I have special needs?

The Archives building is wheelchair accessible. If you have special needs, please let us know in advance of your visit so that we can try to arrange to provide special assistance.

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What if I plan to publish copies of Archival material?

We can provide a copy of records for research and private study under an exception of the Copyright Act (section 30.21). Any further copying or use of the records by you (e.g. publication or use on a web site) is subject to the restrictions imposed by the Copyright Act. If you plan to use any of the reproductions you ordered from the Archives of Ontario beyond research or private study please refer to Customer Service Guide 108: Copyright and Your Research and submit a Request for Permission to Publish, Exhibit or Broadcast form.

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How do I cite archival records in my publication?

The correct citation of archival records is important both when requesting them from the Archives and when referring to them in written or published works. Correct citations will not only help us to locate the records you are seeking, but will also help other researchers to find the material you have used if they wish to examine it for themselves. Please see Customer Service Guide 107: Guide to Citing Archival Records.

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Where can I get more information?

You may telephone, write, e-mail, or fax. Archives staff will be glad to answer questions you may have about the services that we provide.

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