June 2005

Interactive Voice Response (IVR) is an automated telecommunications system allowing a client to interact with a computer to achieve defined results, without human intervention.

The IVR system has been designed to allow providers to confirm the validity of a health number/version code using a touch-tone telephone. The system will respond with a message appropriate to the information found in the ministry Registered Persons Database (RPDB) and the Claims History Database (CHBD).

The Interactive Voice Response Reference Manual is available for download below.

Interactive Voice Response Reference Manual 36 pages | 301 Kb | PDF

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All possible measures are exerted to ensure accuracy of the contents of this manual; however, the manual may contain typographical or printing errors. The public is cautioned against complete reliance upon the contents hereof without confirming the accuracy and currency of the information contained herein. The Crown in Right of Ontario, as represented by the Ministry of Health and Long-Term Care, assumes no responsibility for any person's use of the material herein or any costs or damages associated with such use.