Justice for Ontario Consumers
The Ministry of Government Services attempts to resolve disputes between consumers and businesses. If you require assistance with a consumer issue and/or are unsure whether your complaint falls under this ministry's consumer protection legislation, please contact the Consumer Services Bureau at 1-800-889-9768 or in Toronto at 416-326-8800 or by e-mail at InfoMGS@mgs.gov.on.ca . You can also access our online complaint form here.
In 2005, the government consolidated and updated six existing consumer protection laws: the Business Practices Act; the Consumer Protection Act; the Consumer Protection Bureau Act; the Loan Brokers Act; the Motor Vehicle Repair Act; and the Prepaid Services Act. The new Consumer Protection Act, 2002 outlines the rights, responsibilities and remedies of consumers and businesses in Ontario.
Prosecutions in 2005 under consumer protection legislation administered by the Ministry of Government Services, resulted in a total of 45 months in jail terms, 675 months of probation, $600,000 in fines and more than $300,000 in restitution orders. Altogether 986 charges were laid.
Below are notices about convictions under the Consumer Protection Act, 2002, and its antecedent legislation.
New! Pool installation company convicted under the Business Practices Act
New! Contractor convicted under the Consumer Protection Act
Driving School convicted under the Business Practices Act
Fitness Centre Operator convicted under the Prepaid Services Act
Antonio Umbrello Charged with Refusing to Comply with a Probation Order
Roofing Contractor Sentenced Under the Business Practices Act and the Consumer Protection Act
Roofer Convicted under the Consumer Protection Act
Window Installer Convicted under the Business Practices Act
Window Installer Convicted under the Business Practices Act and the Consumer Protection Act
Company Pleads Guilty under the Loan Brokers Act and the Consumer Reporting Act
Renovator Convicted under the Business Practices Act and the Consumer Protection Act
Paving Company Sentenced Under the Business Practices Act and the Consumer Protection Act
Mattress Salesmen Convicted Under the Business Practices Act and the Consumer Protection Act
Home Renovator Convicted under the Business Practices Act and the Consumer Protection Act
Internet seller convicted under the Business Practices Act
Private school operator convicted under the Business Pratices Act
Tutoring business owner convicted under the Business Practices Act
Contractor convicted under the Consumer Protection Act
Construction company convicted under the Consumer Protection Act (June 8, 2005)
Mattress salespersons convicted under the Business Practices Act and the Consumer Protection Act
- Further Conviction: Newmarket -- June 7, 2005
- Further Conviction: London -- June 1, 2005
- Further Conviction: Cambridge -- May 30, 2005
- Further Conviction: Sault Ste. Marie -- May 20, 2005
Landscaper convicted under the Business Practices Act and the Consumer Protection Act (May 25, 2005)
Furniture store owners convicted under the Business Practices Act (April 29, 2005)
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