The Ministry of Government Services has modernized consumer protection legislation that significantly improves protection for consumers and strengthens confidence in the marketplace. The Consumer Protection Act, 2002 consolidates six existing consumer protection laws: the Business Practices Act, the Consumer Protection Act, the Consumer Protection Bureau Act, the Loan Brokers Act, the Motor Vehicle Repair Act, and the Prepaid Services Act.
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Top 10 Consumer Complaints and Inquiries in 2005
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| Collection agencies | 4,533 |
| Home renovations | 2,577 |
| New & used vehicle purchases | 1,880 |
| Motor vehicle repairs | 1,485 |
| Home furnishings | 1,267 |
| Fitness & health clubs | 1,067 |
| Credit reporting | 1,038 |
| Personal items | 1,007 |
| Cell phones | 842 |
| Timeshares | 688 |
Our goal at the Ministry of Government Services is to promote a fair, safe and informed marketplace – one in which your rights as a consumer are fully protected. Legislation protects these rights by setting out ground rules covering most consumer transactions.
This site is designed to provide you with the information you need to protect your rights, and to inform you of your responsibilities — and how to take action in the event of a dispute with a business.
Services for Business
Services for Individuals
