Consumer Protection
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Need Advice on Shopping?

Need advice on shopping? Want to know your rights and obligations as a consumer when buying from a store? Looking for special information on convenient, modern-day shopping options, such as at home, over the phone or online? Well, you’ve come to the right place. Just choose a category to learn more.

 
 
 

Contact the Consumer Services Bureau

We answer telephone inquiries and mediate written complaints between consumers and businesses.

Enforcement News 

Read about convictions under the Consumer Protection Act, 2002.

 
 
 
Current initiatives

Government Services Minister Gerry Phillips recently introduced the Public Service of Ontario Statute Law Amendment Act, which will support and maintain a high standard of integrity for public servants while providing important protections public servants need to deliver high-quality services to Ontarians. Learn more