The Consumer Services Bureau answers telephone inquiries and mediates written complaints between consumers and businesses. Topics include collection agencies, credit repair, consumer reporting, loan broker fraud, car repairs, home renovations, door-to-door sales, health clubs, modeling and talent contracts, and condominiums.
Before You Contact Us
Before you contact the Ministry of Government Services to file a complaint, you need to take the following steps:
- contact the business clearly outlining your complaint in writing;
- keep proof of delivery of your complaint and any interaction with the business;
- if you are unable to resolve the complaint with the company, contact the ministry.
Tips:
- How To Write A Complaint Letter
- How To Write A Cancellation/Rescission Letter
- How To Write A Rescission Letter
To File a Formal Complaint
Complaint Courier
This powerful online tool will give you instant access to the resources and expert advice you will need to navigate the complaint process from start to finish.
Go to the Complaint Courier >>
If you are unable to access the Complaint Courier, an online complaint form is available and may be submitted electronically.
Or, If you prefer, a form in *pdf format is available for you to print only, complete and then mail or fax to the:
Ministry of Government Services
Consumer Protection Branch:
5775 Yonge Street, Suite 1500
Toronto ON M7A 2E5
Fax: (416) 326-8665
Important Notice regarding collection of personal information
The personal information you provide to the Ministry of Government Services (MGS), whether online or if you are requested to print and forward the form to MGS, is collected in compliance with s. 38 (2) of, and is subject to, the Freedom of Information and Protection of Privacy Act, R.S.O. 1990, c. F.31 and the Consumer Protection Bureau Act, R.S.O. 1990 c. C33. Any personal information you provide to MGS is collected, used and disclosed for the purposes of complaint mediation between you and the business in question and/or investigating the business practices of the business. By submitting this form you are declaring that the information provided is true and correct to the best of your knowledge and belief. By submitting this form you are also consenting to MGS disclosing the information you submit to 1) the business in question, and 2) any government ministry (federal or provincial), agency, board or commission, any self-regulatory body, association, or law enforcement agency if the disclosure is required to address your complaint. You will not be placed on any mailing lists.
Services for Business
Services for Individuals
