Consumer Protection
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Memberships and Services
Prepayment – it’s how we buy many goods and services in Ontario, like putting down your money at the fitness club before losing your first pound. This section will help you avoid some of the common risks – and scams – that can make a prepaid transaction turn sour. It also explains your protections under the law.
 
 
 

Contact the Consumer Services Bureau

We answer telephone inquiries and mediate written complaints between consumers and businesses.

Enforcement News 

Read about convictions under the Consumer Protection Act, 2002.

 
 
 
Current initiatives

Government Services Minister Gerry Phillips recently introduced the Public Service of Ontario Statute Law Amendment Act, which will support and maintain a high standard of integrity for public servants while providing important protections public servants need to deliver high-quality services to Ontarians. Learn more