Consumer Protection
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Complaints

Where do I go if I think I’ve been sold a “lemon”?

The Ontario Motor Vehicle Dealers Act is administered on behalf of the Ministry of Government Services by the Ontario Motor Vehicle Industry Council (OMVIC), a self-managed, not-for-profit organization.

If you believe a motor vehicle dealer has treated you unfairly, contact the OMVIC. If your complaint pertains to a recently purchased new car with a major mechanical problem, you may be referred to a special arbitration program called the The Canadian Motor Vehicle Arbitration Plan.

Ontario Motor Vehicle Industry Council
789 Don Mills Road, Suite 800
Toronto ON M3C 1T5
Tel: 1-800-943-6002
Toronto: 416-226-4500

Canadian Motor Vehicle Arbitration Plan
Tel: 1-800-207-0685
Toronto: 416-921-2686
Toll free: 1-800-207-0685

If you have a complaint about an auto repair issue that doesn’t involve a dealer, please contact the Ministry of Government Services here.

 
 
 

Contact the Consumer Services Bureau

We answer telephone inquiries and mediate written complaints between consumers and businesses.

Enforcement News 

Read about convictions under the Consumer Protection Act, 2002.

 
 

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Current initiatives

Government Services Minister Gerry Phillips recently introduced the Public Service of Ontario Statute Law Amendment Act, which will support and maintain a high standard of integrity for public servants while providing important protections public servants need to deliver high-quality services to Ontarians. Learn more

 
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