Consumer Protection
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I've Taken all the Recommended Steps. Now What?

Following these steps can help prevent the imposter from doing any further harm, and start the process of clearing your name. But this process can require time and effort from you. And the problem may not be resolved right away.

 The following measures can help ensure that the identity theft is resolved and does not recur:

  • Keep a log of all your phone calls. Write down the name of anyone you talked to, what he or she told you and the date your conversation occurred.
  • In complex cases, you may want to follow up in writing with contacts you’ve made on the telephone or in person.
  • Keep all originals of supporting documentation, like police reports, and letters to and from companies. Send copies only.
  • Keep old files even if you believe the case has been resolved. Errors can reappear on your credit reports or your information can be re-circulated.
 
 
 

Contact the Consumer Services Bureau

We answer telephone inquiries and mediate written complaints between consumers and businesses.

Enforcement News 

Read about convictions under the Consumer Protection Act, 2002.

 
 
 
Current initiatives

Government Services Minister Gerry Phillips recently introduced the Public Service of Ontario Statute Law Amendment Act, which will support and maintain a high standard of integrity for public servants while providing important protections public servants need to deliver high-quality services to Ontarians. Learn more