Our commitments
Reliable services
You can count on us:
- to correctly enter your contributions in your Québec Pension Plan file
- to control the accuracy of our operations
- to closely supervise supplemental pension plans
- to vigorously protect your personal information
Simple procedures
You can count on us:
Adequate information about your rights and responsibilities
You can count on us:
- to provide the information you need to make the right choices
- to explain the decisions we make that affect you
- to tell you how to obtain a review of a decision that you believe is not justified
- to send you a Statement of Participation in the Québec Pension Plan every four years
- to provide information on supplemental pension plan administration to members of pension committees
Courteous, personalized service
You can count on us:
- to be attentive and polite
- to listen to your needs and be tactful
- to regularly ask whether our services are satisfactory
High-performance management and competent employees
You can count on us:
- to properly train our employees and continually improve their competence
- to follow the best practices of sound management
- to manage funding of the Québec Pension Plan to guarantee pension payments for future generations
- to keep administrative costs down, despite the increase in the number of clients
Accessible and fast service
You can count on us:
- to provide information in various forms: Web site, booklets, folders, and a telephone information service
- to offer several means of access: continually updated on-line services, an efficient telephone call centre and a network of client service centres
- to offer our booklets and folders throughout Québec
We are also committed to reply no later than the maximum time shown in the response time table.
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