You must use one of the following Web browsers to use our services:

• Internet Explorer 5.x or later
• Netscape 6 or later
• Firefox
• Safari
• Opera 7 or later
• Mozilla

Your Web browser must be configured to:

• use JavaScript
• accept cookies
• be compatible with 128-bit secure socket layer (SSL) encryption (ensures the confidentiality of the personal information you send)
• authorize the opening of pop-up windows for the address rrq.gouv.qc.ca

You will be advised and to avoid operating problems, you may not be able to access the service. For example, the questions and boxes to fill out may be misaligned making it incomprehensible or the information sent could be unusable. Some applications could crash and you could lose information.

For all our on-line services, the security of the information on-screen and that which is sent is kept confidential by a 128-bit secure socket layer (SSL) encryption. This encryption is a standard Internet procedure which allows for the exchange of confidential information. It transforms your information into a code that is impossible to read during transmission. For example, it is used for financial transactions, on-line purchases and applications made to government agencies.

Some of our services require information contained in your file at the Régie. The user code allows us to verify your identity so that you are the only person who has access to your file. This procedure ensures a personalized service: questions adapted to your situation, answers on-line, saving your information, etc.

After 30 minutes of inactivity, the session closes automatically. Your session is considered inactive when you stop filling out your application or request without leaving the service or without closing the Web browser windows.

You must follow certain security measures, such as closing all the open windows of your Web browser at the end of the session and erasing your computer's memory cache.