Some of our services require information contained in your file at the Régie. The user code allows us to verify your identity so that you are the only person who has access to your file. This procedure ensures a personalized service: questions adapted to your situation, answers on-line, saving your information, etc.

We can check your identity using one of the following methods:

• clicSÉQUR, the Québec government's identity authentication service
• Clic Revenu, a Revenu Québec service
• Personal access code (PAC) issued by the Régie

We check it when you select one of our personalized services.

From now on, only the clicSÉQUR method will allow you to obtain a new user ID. Each time you select one of the Régie's personalized services, you will be asked to specify the method you prefer to use to authenticate your identity. Select clicSÉQUR, then follow the instructions. You will receive your clicSÉQUR ID user code on-line.

If you already have a Clic Revenu ID or a personal access code (PAC), you can still use them for the time being.

You must have on hand the following:

• your social insurance number
• your access code assigned by Revenu Québec
• your most recent notice of assessment number

Revenu Québec verifies your identity because it has a lot of information that allows the Régie to apply the laws that cover the Québec Pension Plan and the refundable tax credit for child assistance.

If the personal information that we have in your file is different from the information at Revenu Québec, it is possible that you will not be able to use our on-line services. Contact us.

Contact us so that we can review your file. Don't forget to write down the personal information sent by Revenu Québec.

The Régie is not issuing any new PACs. From now on, only the clicSÉQUR method will allow you to obtain a new user ID. When you select one of the on-line personalized services, we will ask you what method you would like to use to authenticate your identity. Choose clicSÉQUR, then follow the instructions that will be given to you. You will get your clicSÉQUR ID on-line.

After several unsuccessful attempts, it is possible that your PAC has been deactivated to avoid the possibility that someone else may be trying to access your file.

Contact us. You can also use clicSÉQUR in order to use the personalized services that require your identity to be authenticated.

For the personalized services :

• CompuPension
• Application for a Retirement Pension under the Québec Pension Plan
• Statement of Participation in the Québec Pension Plan *
• Direct Deposit in Canada *
• Change of address *

* These services are also offered as a non-personalized service (user code not required).