Complaints

Are you satisfied with the Régie's programs and services?

We count on your comments, objections and complaints as a means of making our services better and improving the programs we administer. If you believe that we have not respected our commitments or you have comments to make about our programs, be sure to share your opinion with our employees.

The role of the Services Commissioner

If you believe your situation has not received all the attention it deserves, you can contact the Commissioner, who will treat your complaints and comments completely independently. The Commissioner has the power to make recommendations to facilitate the resolution of disputes and improve client service. Complaints are kept strictly confidential and there is no need to fear personal repercussions.

Before contacting the Services Commissioner

You should first use all the recourses available to you.

If you are dissatisfied...

... with the Régie's services. First try to obtain an explanation or reach an agreement with our personnel. The Régie's personnel is there to provide information and listen to you, even if you are making a complaint. They are committed to helping you.

... with a decision rendered by the Régie. You have a legal right to a review, whether under the Québec Pension Plan, the child assistance measure or the Family Benefits Program. If you believe that you have a valid reason to contest a decision rendered by the Régie, you must not hesitate to file an application for review. If you are not happy with the review decision you can file an appeal with the Administrative Tribunal of Québec. The Tribunal is completely independent of the Régie. Its decisions are final and cannot be appealed.

When to contact the Commissioner

You should contact the Commissioner if:

• your contacts with our employees have not given you the desired results
• you have exhausted all your legal recourses
• if you would like the Commissioner to be made aware of your comments, complaints or objections to the laws so that they can be brought to the attention of the Régie's management

The Commissioner is COMMITTED to providing you with a clear and complete response adapted to your situation.

How to reach the Commissioner

To reach the Commissioner, simply call the Régie. The information clerk who takes your call will forward your request to the Commissioner, who will return your call within 2 working days. You can also contact the Commissioner's office by e-mail, by fax or by regular mail at the following address. Be sure to indicate your telephone number.

Services Commissioner

Régie des rentes du Québec
Case postale 5200
Québec (Québec)
G1K 7S9
Fax: 418 528-1909