Message from the Minister and
Accountability Statement

It is my pleasure to present the 2005/06–2007/08 Service Plan for the Ministry of Management Services. This Plan reports on the ministry's progress in meeting its goals and sets priorities for the next three years. It also outlines how the ministry is leading the transformation of service delivery across government and supporting the government's goals of building a strong and vibrant provincial economy; investing in a supportive social fabric; and ensuring safe, healthy communities and a sustainable environment.

When the government was elected, the Premier promised taxpayers an accountable and cost-effective administration. He pledged to reduce the cost of government by increasing efficiencies and eliminating wasteful spending, and he vowed to provide responsible management of public resources and tax dollars.

The Ministry of Management Services puts these promises into action. The ministry helps make government more efficient by championing new business processes and eliminating duplication. As a result, the cost of operating government decreases, allowing ministries to direct resources to priorities identified by British Columbians.

The Ministry of Management Services is also dedicated to continuously improving how government services and information are delivered to citizens, businesses and the public sector. Whether providing service to a member of the public, or to a government employee, our goal is the same – anticipating needs and responding with a customer-focused approach.

Clear goals, objectives and meaningful performance measures, such as those included in this Plan, guide our actions in improving service delivery. We continue to refine these measures to ensure that the ministry is even more results oriented.

The 2005/06–2007/08 Ministry of Management Services Service Plan was prepared under my direction in accordance with the Budget Transparency and Accountability Act. I am accountable for the basis on which the plan has been prepared. All material fiscal assumptions and policy decisions as of January 31, 2005, have been considered in preparing the plan and I am accountable for achieving the specific objectives in the plan.

Honourable Joyce Murray
Minister of Management Services

January 31, 2005