As citizens, we all have one thing in common … at some point in time we will need to access government services. Occasionally this is straight forward and at other times the experience can be frustrating for the person looking for the service – either in person, over the telephone or online. We expect to have easy access to the services we need. 

We would like government services designed and delivered in a way that takes our needs into account from beginning to end whether we're a citizen, a businessperson or a community volunteer. And, based on the nature of our request, we would like government to assemble the information and applications we need in a way that's easy to understand, timely and simple to use. This is citizen-centred service delivery, and increasingly, this is what people are expecting from government.

The Service Delivery Initiative is a province-wide initiative for making government services in British Columbia more accessible, easier to deal with and more responsive to the needs of citizens. As government develops a coordinated and collaborative approach to decision-making, the Service Delivery Initiative Office works across all ministries, across all levels of government and with the broader public sector to identify opportunities for program and service coordination, and to collaboratively make decisions that are both good for citizens and good for government.

Imagine The Future   (PDF 79 KB)

The Service Delivery Initiative at a Glance  (PDF 39 KB)