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Base Mapping and Geomatic Services
General Information for Base Map Online Store Clients
Currency: All prices indicated throughout the
order are in Canadian dollars.
Order Cost: The total cost of the order includes
the product costs, service costs (if any), applicable taxes
and shipping charges (if any). On your VISA or Mastercard statement please
look for a billing charge from the Base Map Online Store.
Taxes:
- 7% B.C. Provincial Sales Tax (PST) and 6% Federal Goods and Services
Tax (GST) will be added to an order as applicable;
- All products delivered through the internet are subject to GST.
( e.g. you view the product online or download the product);
- All products delivered through the internet (viewed online or downloaded) are
not subject to PST;
- Hardcopy products delivered to an address outside of BC (but within
Canada) are not subject to PST;
- Hardcopy products delivered to an address outside of Canada are
not subject to GST or PST;
- Certain clients in British Columbia or elsewhere in Canada may be
exempt either PST or GST or both. It is the responsibility of the
client to confirm exemption status with the applicable tax agency,
and where required, provide adequate verification to the Base Map
Online Store before a user account profile is setup with a tax exemption*.
For BCeID's, this information is necessary during the initial registration
process and may require that you have more than one BCeID. Please
note: Tax exemptions will only be reflected in orders subsequent to
a tax exemption rule being applied to your user account profile. Contact Base
Map Online Store Customer Support for further information.
* For BC government employees using a valid IDIR account this is not
required. Applicable exemptions will be applied automatically.
Product Delivery Times: Online products such
as TRIM Positional Maps will be available to download in the format
you requested. You will be sent an email with an ftp link to pickup
your order. Online orders will be available to pickup for a period of
7 days. After 7 days, your order will be purged from the ftp
server. For offline orders where human intervention is required
(such as hardcopy air photo prints or digital orthophotos) the
Data Distributor may include a message on the Order Summary page indicating
how long it will take for your order to be processed (times may
vary depending on the product ordered). Average product delivery times are
also posted here.
Order Cancellation: Please check over the
details of your order very carefully to ensure that
you have selected the correct products before clicking Submit and
Pay. After your credit card payment is processed, the
order cannot be cancelled by you online. For certain products (such
as hardcopy air photo prints), it may be possible to
cancel the order after it has been submitted, provided that it has not
yet been processed (or partially processed). If you wish to cancel
an order that has been placed by you, please send an email to Base
Map Online Store Customer Support with the Order Number and
the specific details (please see Refund Policy). If
it is possible for the order to be cancelled, you will be
advised by email. In the event that a refund (or partial refund) is
approved, the credit will show up on your VISA or Mastercard statement
in due course.
Refund Policy: NO SHIPMENTS ARE MADE C.O.D.
AND MATERIAL ONCE ORDERED HAS NO RETURNABLE VALUE.
The exception is when incorrect items are shipped or items are damaged
during shipment, and are returned within seven (7) days of receipt.
Refunds will only be approved at the sole discretion of the Data Distributor.
Resellers: For air photo products, you may
wish to use the services of a Private Air Photo Agent. Please see the
description by clicking here
Product Discounts: If you
are a TRIM Data Exchange Agreement
(DEA) partner or an Educational Institution in British Columbia,
you may be entitled to receive certain products at reduced or no charge.
Please send an email to Base
Map Online Store Customer Support for further information.
They will forward your request to the appropriate Data Distributor.
Base
Mapping and
