The Taxpayer Fairness and Service Code has been introduced to describe the fairness and service principles that we follow when dealing with our customers.
The ministry’s vision is to foster the economic and social prosperity of British Columbians through small business growth, a responsive regulatory system and excellence in our customer service.
Our staff work consistently toward that vision in their daily activities by providing effective quality services and fair treatment.
The code was developed in order to explain to our customers:
- What we do
- What kind of service they can expect from us
- Our commitment to resolve problems with them
By describing our service commitment and what our customers can expect from us, the code helps build more open communication. Good communication is important to help identify problems early, fix them sooner and even prevent problems from occurring at all.
We believe that this code strengthens our relationship with British Columbians – a relationship based on mutual respect, fairness, and cooperation; a partnership of working together.
