Contact Us

Emergency & After-Hours Contacts

The Helpline for Children
To report suspected cases of child abuse or neglect, dial 310-1234 (no area code needed) from anywhere in B.C.

After-hours Line
For emergencies outside office hours (8:30-4:30 pm, Monday to Friday) call us 24-hours at:

• Vancouver, the North Shore & Richmond: 604-660-4927
• Lower Mainland from Burnaby & Delta in the west to Maple Ridge and Langley in the east: 604-660-8180
• Rest of the province: 1-800-663-9122

Other Useful Resources:

• Poison Control Centre: 1-800-567-8911
• RCMP Missing Children's Registry: 1-877-318-3576
• BC Federation of Foster Parents: 1-800-663-9999
• Youth Against Violence: 1-800-680-4264
• Alcohol and Drug Information and Referral Service:
  1-800-663-1441
• Children & Youth Officer for BC: In Victoria call 356-0831. From elsewhere in BC call toll-free 1-800-476-3933.
• Ombudsman: In Victoria call 387-5855. From elsewhere in BC call toll-free 1-800-567-3247.
• Public Guardian and Trustee: In Vancouver call
  604-660-4444. From elsewhere in BC call toll-free
  1-800-663-7867.

General Ministry Inquiries

Phone:
If you are in Victoria and would like to contact us, please call Client Relations at 250 387-7027. If you are outside Greater Victoria, you can call toll free 1 877 387-7027.

Email: MCF.CorrespondenceManagement@gov.bc.ca

Mailing Address:
PO Box 9770 Stn Prov Govt
Victoria, BC
V8W 9S5

Media Inquiries & Communications

Public Affairs Bureau
Phone: (250) 356-2939
Fax: (250) 356-3007

Minister's Office

PO Box 9057, Stn Prov Govt
Victoria, BC
V8W 9E2
Phone: (250) 387-9699
Fax: (250) 387-9722

Minister of State for Child Care

PO Box 9062
STN PROV GOVT
Victoria BC
V8W 9E2
Phone: (250) 356-7662
Fax: (250) 356-8337

Deputy Minister's Office

PO Box 9721
STN PROV GOVT
Victoria BC V8W 9S2

email: MCF.DeputyMinistersOffice@gov.bc.ca

Advocate for Service Quality

The Advocate for Service Quality is appointed by and reports to the Minister, but she does not work directly for the government. If you'd like more information on how to contact this person, please visit the Advocate for Service Quality section.

Complaints

Client Complaints: If you have a complaint about ministry programs or services, or one of our contracted service providers, please click here for details on making a formal complaint, or email Client Relations for general inquiries.

Youth Forensic Psychiatric Services, the Maples Adolescent Treatment Centre,Provincial Services for the Deaf and Hard of Hearing and Migrant Services Program: For complaints regarding these MCFD program areas please email Provincial Services.

Youth Custody Centres: For complaints please email Youth Justice Services.

Vendor Complaints: If you are a supplier or contractor with complaints about the Bid or Tender process, please visit our Information for Service Providers section for the full process.

Community Living British Columbia

Community Living Service for Adults with Developmental Disabilities, Children and Families: CLBC has established a formal Complaints Policy, which you can find at: http://www.communitylivingbc.ca/complaints.htm.

You can also contact the CLBC Call Centre at 604 660-2522 or toll free at 1 877 660-2522 (CLBC) for assistance.