The following is the process for registering a Vendor Complaint
relating to procurement activities carried out by or for the Ministry
of Environment and the Ministry of Agriculture
and Lands (pursuant to Core Policy Chapter 6, Part II
and the Vendor Complaint Review Process for Government Procurement).
| Step |
Action |
Timeframe Guideline |
| 1. |
If a complaint is not resolved through
informal discussion, a vendor may complete and submit a
Vendor Complaint Form
[pdf] to:
- the Ministry VCRP Advisor noted below, who will forward
to the appropriate Procurement Contact (Ministry Contract
Monitor).
|
Vendor Complaint must be received within 30
business days after notice of competition outcome. |
| 2. |
The Ministry VCRP Advisor acknowledges receipt
of, registers and provides a reference number (to be used
in all future correspondence) for the complaint , and begins
Step 3. |
3 to 5 business days |
| 3. |
The Procurement Contact investigates the
complaint and provides a written response, signed by the
Director, to the complainant including:
- if denied/dismissed, the reasons; or
- if merited, planned action and rationale.
Branch/Regions are to report unresolved complaints, along
with explanations, to the Corporate Services Manager and
the Ministry VCRP Advisor.
|
30 business days from receipt of complaint
- or notify the reason for delay. |
| 4. |
Unresolved complaints will be escalated to
the Deputy Minister for review and reply. |
30 business days from receipt
of complainant’s notice of dissatisfaction. |
| 5. |
Ministry VCRP Advisor updates the complaint
register. |
3 to 5 business days. |
| 6. |
If unresolved, Vendor
may pursue through the PGO Process as a final resort in terms
of VCRP. |
30 business days from date
of Ministry’s final response. |
