| Step |
Action |
Timeframe Guideline |
| 1. |
If a complaint is not concluded through informal discussion, vendor may complete and submit a Vendor
Complaint Form [PDF] to:
- the Procurement Contact listed on the competition posting; or
- if Procurement Contact unknown, to the Ministry VCRP Contact (see below) who will forward to the
appropriate Procurement Contact.
|
VCF must be received within 30 business days after notice of competition outcome. |
| 2. |
The Procurement Contact acknowledges receipt of the complaint; registers the complaint with the Ministry VCRP
Contact to obtain a reference number (to be used in all future correspondence) and begins Step 3. |
3 to 5 business days |
| 3. |
The Procurement Contact investigates the complaint and provides the Ministry VCRP Contact with the details associated with the
procurement process.
|
10 to 15 business days |
| 4. |
The Ministry VCRP Contact reviews the details associated with the complaint prior to the Procurement Contact responding
to the complainant. |
5 to 10 business days |
| 5. |
Following the Ministry VCRP review, the Procurement Contact provides a written response for sign-off by the Branch ADM or
Equivalent to the complainant, incorporating any recommendatins from the Ministry VCRP Contact, with a copy to the Ministry
VCRP Contact including:
- if denied/dismissed, the reasons; or
- if merited, planned action and rationale; and
- to pursue further, submit to the Procurement Governance Office (PGO) for review.
|
Within 30 business days from receipt of complaint - or notify reason for delay |
| 5. |
If not concluded, Vendor may pursue through the PGO
Process. |
|
