Phone:

To speak to an Information Officer or to listen to our recorded information line call:

Lower Mainland: 604-660-1020
Victoria: 387-1602
Elsewhere in BC: 1-800-665-8779

E-mail:

If you prefer to communicate with us by email, please send a message to:

HSRTO@gov.bc.ca

Visit:

You can also visit a Residential Tenancy Branch office:

Lower Mainland
400 - 5021 Kingsway
Burnaby, BC V5H 4A5

Vancouver Island
1st Floor, 1019 Wharf Street
Victoria, BC V8V 1X4

    Hours at the Burnaby and Victoria offices are 8:30 a.m. to 4:30 p.m., Monday to Friday.

Interior and North
101 - 2141 Springfield Road
Kelowna, BC V1Y 7X1

    The Kelowna office is open from 8:30 a.m. to noon, Monday to Friday. It provides limited
    services.

All of our offices are closed on statutory holidays.

If there is no Residential Tenancy Branch office in your area you can pick-up residential tenancy guides, fact sheets and forms at your local Government Agent Office or BC Access Centre.