How to make a Consumer Complaint

• Filing a Complaint Form
• Complaint Form
  (You need Adobe Acrobat to view the form)

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Filing a Complaint Form

The first step is to try to resolve the complaint with the business directly.  If this fails, talk with one of the staff at the Consumer Protection Branch at Toll Free in Saskatchewan 1-888-374-4636 or, in Regina at 306-787-5550.  If the staff recommends that you file a formal complaint, you may use the printable form above.

Please ensure that the entire form is completed and that you include with the form all supporting documentation.  You may forward your complaint by fax to 306-787-9779 or mail to:

Consumer Protection Branch
Suite 500, 1919 Saskatchewan Dr.
Regina, SK  S4P 4H2
e-mail: consumerprotection@justice.gov.sk.ca
Email inquiries will be responded to via email. If the sender does not wish a reply in this fashion, please indicate such in your message.

This information is being collected for the purpose of a possible complaint investigation in accordance with the status administered by the Consumer Protection Branch.  These statutes pertain to transactions involving individual persons as consumers and are, therefore, not applicable to business to business transactions.

• The Consumer Protection Act, Part 2 (unfair business practices), Part 3 (products and warranties) and/or Part 4 (unsolicited goods and credit cards)
• The Auctioneers Act
• The Cemeteries Act
• The Collection Agents Act
• The Cost of Credit Disclosure Act
• The Credit-Reporting Agencies Act
• The Direct Sellers Act
• The Film and Video Classification Act
• The Motor Dealers Act
• The Sale of Training Courses Act (courses of instruction)

When necessary, the information provided may be disclosed to law enforcement agencies or in connection with legal proceedings.

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