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About Us
OUR SERVICE PLEDGE
The Export and Import Controls Bureau is committed to providing clients
with prompt and reliable service based on Canadian export and import controls
law and policy.
Export and import permits are issued under the authority of the Export
and Import Permits Act. The Act authorizes the government to control the
import and export of certain goods as defined in various intergovernmental
arrangements, as well as the export of natural resources and other goods
for the purpose of ensuring both adequate supply for and the security
of Canada.
To fulfill this policy, and under the authority of the Export and Import
Permits Act, we are responsible for issuing permits for importing controlled
goods into Canada that are included in the Import Control List, and for
exporting goods included in the Export Control List or for exporting goods
to destinations included in the Area Control List.
We are here to serve the Canadian public -- particularly importers, exporters
and their agents.
Our aims are: to foster an orderly processing of controlled imports
into and exports from Canada; implement our commitments under international
agreements, and ensure that the administration of trade controls under
the authority of the Export and Import Permits Act is carried out smoothly
and without undue hindrance to Canadian exporters, importers and consumers.
Hours of Service
Our regular hours of service are 0800-1700 Eastern Standard Time.
Our electronic Export and Import Controls System (EICS) is available
to on-line Customs Brokers from 0400 to 2400 Monday through Friday, 0400
to 2000 on Saturday.
Performance Standards
During regular business hours (08:00-17:00 Eastern Standard Time), the
Export and Import Controls Bureau of International Trade Canada will:
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Administer controls accurately, fairly, in a timely manner and with
the least possible inconvenience to our clients’ trade practices.
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Answer telephone enquiries from our clients courteously and within
4 business hours of receipt, unless the caller agrees to other arrangements.
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Communicate with an EIPA authorization applicant, unless otherwise
specified by the applicant, in the official language of Canada which
the applicant has used on the application.
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Answer routine written correspondence concisely and accurately within
five working days of receipt.
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Explain clearly to our clients the steps we must take so that we
may subsequently respond to enquiries fully, accurately and with the
least possible delay when unusual factors apply.
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Explain promptly to our clients what additional steps they may take
if any seek our further consideration when, in their view, matters
are not resolved within the standards described above.
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Deliver non-routed permits within 15 minutes of the time of application
if there is no problem with the application: 10 minutes for processing
and 5 minutes to transfer import permits to the ACROSS system used
by the Canada Border Services Agency. The response messages will be
transmitted to the originator as soon as they are available. The overall
turnaround time will be dependent on the frequency with which the
client will sign-on and receive responses.
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Work through the Verification and Compliance Section with Canadian
industry in textiles, agricultural products and steel to ensure compliance
with the Export and Import Permits Act and respond immediately to
client compliance complaints while maintaining the confidentiality
of the parties involved.
(For non-strategic goods)
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Process routine permit applications submitted by fax, mail or courier
within two business days of receipt.
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Process within 4 business hours import and export permit applications
that are automatically redirected (routed) to the bureau’s officers
or which have been flagged for an officer’s review by the applicant
when no additional information or documentation is required.
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Review promptly import and export permit applications which cannot
be completed electronically and advise applicants of any necessary
supporting documentation or additional information within four hours,
and endeavour to resolve any outstanding issues as expeditiously as
possible.
(For strategic goods)
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Complete the processing of applications for permits to export controlled
strategic goods from eligible exporters, who have provided all required
supporting documentation, within five working days, where consultations
outside the Export and Import Controls Bureau are not required; and
within 30 days where consultation is required.
We invite comments on our procedures and always
welcome suggestions for improving them. Please contact us by telephone
at 1-877-808-8838.
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